[Hiring] Facility Compliance Consultant I @State of North Carolina

Role Description

The Facility Compliance Consultant I serves within the Mental Health Licensure and Certification Section to conduct inspections and surveys of mental health facilities that support individuals with mental health, developmental disabilities, and substance use needs. It performs annual, complaint, and follow‑up surveys to determine compliance with state licensure statutes and rules while working both independently and within a team environment.

This role requires extensive travel throughout the Mountains Region of North Carolina, including additional statewide travel during training periods. It communicates survey findings, regulatory requirements, and compliance expectations clearly to providers, the public, and partner agencies.

• Conduct annual, complaint, and follow‑up surveys of mental health facilities within established timeframes.
• Perform on‑site inspections to determine compliance with state licensure statutes and rules for facilities serving adults and children with behavioral health needs.
• Complete and submit required documentation and survey reports in alignment with established protocols.
• Participate in required meetings and trainings to maintain coordinated communication with management, providers, and team members.
• Clearly explain rules, regulations, survey findings, and deficiencies to facility staff, providers, and other stakeholders.
• Travel extensively within the Mountains Region and statewide as needed to reach assigned facilities and fulfill training requirements.
• Engage with providers and the public to support understanding of compliance expectations and survey outcomes.
• Maintain effective working relationships and communication channels with facilities and team members to ensure consistent application of survey practices.

Qualifications

• Demonstrated proficiency documenting survey findings clearly and concisely in technical reports and written correspondence.
• Proven experience conducting structured investigative work by reviewing records, analyzing facility information, and applying objective decision‑making in compliance evaluations.
• Experienced in performing clinical or programmatic assessments within mental health, developmental disabilities, or substance use service environments.
• Demonstrated success organizing survey activities, managing competing tasks, and maintaining accuracy under independent work conditions.
• Consistent record of communicating complex regulatory information effectively to providers, facility staff, and partner agencies while supporting constructive problem‑solving and collaboration.

Requirements

• Salary Grade Range: $55,221.00 - $96,639.00
• Recruitment Range: $55,221.00 - $71,024.00
• Should reside in or adjacent to one of the following counties: Ashe, Avery, Buncombe, Burke, Caldwell, Cherokee, Clay, Cleveland, Gaston, Graham, Haywood, Henderson, Jackson, Lincoln, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, or Yancey.

Benefits

• Participation in health insurance options.
• Standard and supplemental retirement plans.
• NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Paid vacation, sick, and community service leave.
• Paid parental leave available to eligible employees.

Company Description

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.