[Hiring] Experienced Multi-Line Subrogation Quality & Recovery Specialist @Latitude Subrogation Services

Role Description

The Quality Analyst serves as a subrogation expert responsible for ensuring service quality and compliance through audits, claim reviews, quality controls, and continuous improvement initiatives. This role evaluates internal claim handling, identifies subrogation opportunities in client claim files, and analyzes performance trends. The Quality Analyst supports recovery objectives and drives excellence across all aspects of subrogation performance.

Technical/Functional Responsibilities

• Audits And Reviews: Completes audits of internal subrogation claim handling and assessments of claim handler performance to evaluate quality and ensure client workflow compliance. Reviews internal processes and procedures to assess and promote quality and business control. Evaluates external closed claim files to assess and identify subrogation potential.
• Analysis: Performs analytical reviews to identify operational trends, determine root causes, and recommend opportunities to improve performance and quality.
• Reporting: Prepares clear, concise reports and presentations summarizing findings, recommendations, and results.
• Action Plans: May assist with the design of action plans to improve performance, processes and controls and/or track their status and results.
• Quality Controls: Supports key quality control activities, including assessments of critical subrogation processes and referral management.
• Continuous Improvement: May lead or participate in process analysis and improvement projects.
• Claims Assistance: May assist with subrogation claims when required to support business needs and recovery objectives.

Core Competencies

• Subrogation Expertise - Demonstrate a strong knowledge of multi-line subrogation. Understand relevant laws, regulations, case law and industry trends. Apply knowledge to understand how best to maximize recovery efforts. Maintain certifications and licensures where applicable.
• Strong work ethic with accountability, initiative, and commitment to results.
• Excellent attention to detail and documentation practices.
• Proficiency in Microsoft Office applications and multiple business systems.
• Effective customer service, reporting, and presentation skills.
• Teamwork – Success in this role depends on the ability to build strong working relationships, collaborate across all levels of the organization, and contribute to a positive, high-performing team culture.

Qualifications

• 5+ years of multi-line insurance subrogation with inter-company arbitration filing and claims auditing experience preferred.
• High school diploma required; bachelor's degree or higher preferred.
• Strong time and project management skills.
• Ability to speak Spanish is a plus.
• Reliable home internet access with minimum speeds of 15 Mbps download and 8 Mbps upload.
• Certified Subrogation Recovery Professional (CSRP) and other professional designations preferred.

Benefits

• Comprehensive health, dental, and vision insurance.
• Short and long-term disability insurance.
• Life insurance.
• Paid time off (PTO).
• 401k matching.
• Assistance with home internet expenses.