[Hiring] Executive Business Partner @Twilio

Role Description

Twilio is seeking a highly proactive and business-minded Executive Business Partner to support executives within our Enterprise Technology organization. This role extends well beyond traditional administrative support. The successful candidate will develop a strong understanding of our business, technology strategy, organizational priorities, and key initiatives—using that context to anticipate needs, manage competing demands, and help leaders and their teams operate more effectively.

You will serve as a trusted partner to your executives, proactively managing their time and attention. You will be expected to exercise sound judgment, take ownership, and move work forward even when direction is not fully defined or all information is not yet available. This role requires someone who is comfortable taking charge, solving problems, and navigating ambiguity. You will build strong relationships with executive leadership, their direct reports, and administrative partners across the organization, serving as a central point of coordination and a reliable source of insight and continuity.

Responsibilities

• Develop a deep understanding of the Enterprise Technology organization, including its strategy, priorities, key initiatives, stakeholders, and operating rhythms.
• Serve as a trusted thought partner to executives, providing informed input, identifying potential risks or conflicts, and helping move priorities forward.
• Strategically manage complex executive calendars by evaluating and prioritizing requests, resolving conflicts, and protecting time for critical work.
• Make sound, independent decisions on behalf of executives, ensuring they are prepared with the right context, materials, and desired outcomes.
• Manage complex domestic and international travel, prepare and reconcile expenses, and proactively address changes or issues that arise.
• Serve as a key point of contact for executives’ direct reports and administrative partners, building trusted relationships and facilitating effective coordination.
• Help translate executive priorities into action by tracking commitments, following up on decisions, and driving accountability for milestones.
• Support key projects and initiatives by gathering information, synthesizing updates, and ensuring stakeholders remain aligned.
• Draft and coordinate executive communications, presentations, program updates, meeting materials, and other written content.
• Manage leadership meeting and operating cadences, including developing agendas and capturing decisions and action items.
• Lead the end-to-end planning and execution of executive offsites, leadership summits, and team gatherings.
• Organize and support special events, team activities, and other high-visibility meetings.
• Analyze team surveys and operational information to identify themes and provide executives with useful insights.
• Identify opportunities to streamline workflows and improve operating practices.
• Handle sensitive information and complex situations with exceptional discretion, professionalism, and judgment.

Qualifications

• 5+ years of experience supporting senior executives in a fast-paced, dynamic environment, preferably within the technology industry.
• Demonstrated ability to take ownership, operate independently, and move work forward amid ambiguity.
• Strong business acumen and intellectual curiosity, with the ability to quickly understand organizational strategy.
• Proven ability to anticipate needs, exercise sound judgment, and make thoughtful decisions on behalf of senior leaders.
• Experience strategically managing complex executive calendars, including evaluating priorities and resolving conflicts.
• Demonstrated ability to build trusted cross-functional relationships and coordinate work across multiple teams.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple high-priority deliverables.
• Strong written and verbal communication skills, including experience drafting executive-ready communications.
• High level of integrity and discretion when handling confidential information.
• Experience planning and facilitating virtual, in-person, and hybrid leadership meetings.
• Familiarity with contract management, procurement processes, and budget tracking.
• Proficiency with common productivity and collaboration tools, including Google Workspace and Zoom.
• Demonstrated interest in and experience using AI and automation tools to improve productivity.

Requirements

• Experience supporting executives or leadership teams within Enterprise Technology, IT, Engineering, Operations, or a similarly complex organization.
• Experience preparing for and coordinating business operating cadences such as Quarterly Business Reviews.
• Internal or executive communications experience, including drafting leadership emails and organizational announcements.
• Experience supporting projects or programs and tracking deliverables, dependencies, risks, and decisions.
• Bachelor’s degree or diploma in Business, Communications, Operations, or a related field; equivalent practical experience is also valued.

Benefits

• Competitive pay.
• Generous time-off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Support for volunteering and donation efforts.