[Hiring] Executive Business Partner @Deepgram

Role Description

We are looking for an Executive Business Partner (EBP) to partner closely with the SVP of Customer Success and increase the operating effectiveness of both the executive and the broader Customer Success organization. This is not a traditional Executive Assistant role.

The ideal person combines exceptional executive support with strong business acumen, analytical thinking, operational judgment, project management, and follow-through. You will help create leverage for the SVP of Customer Success by:

• Managing priorities and bringing structure to complex work.
• Driving cross-functional initiatives forward.
• Helping turn business data into insights, decisions, and executive-level narratives.

You will sit alongside the SVP in key operating and forecasting conversations and develop a deep understanding of the health and performance of the Customer Success organization.

The goal of this role is to increase the leverage of the SVP of Customer Success while strengthening the operating rigor, business visibility, and accountability of the Customer Success organization.

What You'll Do

• Executive Partnership
  • Manage and strategically prioritize the SVP of Customer Success's calendar, meetings, and commitments.
  • Ensure the SVP is prepared for key meetings with appropriate context, data, materials, and outstanding decisions.
  • Help prioritize incoming requests and determine what requires the SVP's direct involvement.
  • Track decisions, commitments, and follow-ups to ensure important work does not stall.
  • Coordinate travel, leadership meetings, team events, offsites, and other executive logistics as needed.
  • Help organize and prepare executive communications, presentations, agendas, and internal updates.
• Business Analytics & Executive Insights
  • Participate in Customer Success forecasting, business reviews, and operating meetings alongside the SVP.
  • Develop a strong understanding of the metrics that drive the Customer Success business.
  • Understand where critical business data lives and how it is calculated.
  • Partner with CS functional leaders to ensure forecasts and metrics are accurate and well-supported.
  • Ask the second- and third-level questions behind the data.
  • Identify inconsistencies, gaps, or unsupported assumptions in forecasts and operating metrics.
  • Synthesize complex data and operational information into concise insights for the SVP.
  • Help translate detailed functional reporting into executive-level narratives.
  • Support preparation for executive leadership meetings and strategic planning.
  • Maintain continuity between reporting periods by tracking trends and changes in key business drivers.
• Functional Operating Rhythm & Accountability
  • Support weekly, monthly, and quarterly operating rhythms across the Customer Success leadership team.
  • Partner with CS functional leaders to ensure they arrive at operating reviews prepared.
  • Establish clear expectations for recurring reporting and business reviews.
  • Track commitments made during meetings and ensure owners follow through.
  • Help distinguish between reporting activity and actionable business insight.
  • Surface issues early when performance is off-track or data is unreliable.
  • Help create consistency in how the CS organization communicates performance.
• Business & Customer Success Operations
  • Support high-priority Customer Success initiatives from initial problem definition through execution.
  • Build structure around ambiguous problems by identifying workstreams and dependencies.
  • Coordinate cross-functional initiatives involving multiple teams.
  • Help maintain visibility into organizational priorities and strategic initiatives.
  • Develop lightweight operating mechanisms, dashboards, and processes that improve execution.
  • Identify recurring operational friction and recommend improvements.
• Planning & Execution
  • Help prepare leadership meetings, business reviews, and organizational updates.
  • Maintain action registers and follow through with owners on outstanding commitments.
  • Coordinate special projects and strategic initiatives on behalf of the SVP.
  • Synthesize information across various sources into concise summaries and next steps.
  • Create materials that allow senior leaders to quickly understand key business information.

Qualifications

• Experience supporting a senior executive or leading business operations.
• Strong business acumen and ability to understand business models and performance drivers.
• Strong analytical instincts and comfort working with quantitative information.
• Ability to interrogate data and identify inconsistencies.
• Experience translating operational information into executive-level insights.
• Strong project and program management skills.
• Exceptional organizational skills and attention to detail.
• Ability to operate independently and make sound judgment calls.
• Strong written and verbal communication skills.
• Ability to synthesize large amounts of information into clear priorities and recommendations.
• High level of discretion and sound judgment when handling confidential information.
• Strong follow-through and attention to detail.

Requirements

• Experience within Customer Success, GTM Strategy & Operations, Revenue Operations, or Finance.
• Familiarity with customer lifecycle and revenue metrics.
• Experience working with CRM, BI, financial, and customer success platforms.
• Experience preparing executive or board-level reporting.
• Experience partnering with Finance or RevOps on forecasts and performance reporting.
• Experience building or improving operating processes.
• Advanced spreadsheet skills and comfort working with business data.
• Experience using AI and automation to improve productivity and workflows.

Benefits

• Competitive salary and equity options.
• Comprehensive health benefits.
• Flexible work hours and remote work options.
• Professional development opportunities.
• Collaborative and innovative work environment.

Company Description

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale.

More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’.