[Hiring] Executive Assistant @ServiceNow

Role Description

The Executive Assistant is a force multiplier and operational partner to the Senior Executive Assistant, supporting the executive office of the President and Chief Financial Officer. This role focuses on event execution, communications support, administrative operations, and after-hours backup. The Executive Assistant reports to the Senior Executive Assistant and works under their strategic direction on all complex or executive-facing decisions.

Key Responsibilities

• Event Coordination & Logistics:
  • Execute event planning and logistics under Sr. EA strategic direction, including departmental meetings, executive office events, and organization-wide initiatives (e.g., holiday parties, town halls, all-hands meetings).
  • Manage vendor coordination, catering, transportation, and on-site setup.
  • Track RSVPs, attendee confirmations, and special accommodations.
  • Ensure all prep materials for upcoming meetings are available and accounted for; track meeting attendees and flag status to Sr. EA to determine next steps.
  • Ensure materials and run-of-show documents are available to President and CFO.
  • Handle post-event follow-up and execute event troubleshooting and real-time problem-solving.
• Communications Support & Coordination:
  • Manage routine email processing, routing, and responses.
  • Coordinate scheduling emails, meeting confirmations, and calendar updates.
  • Maintain communication logs and prepare executive communication summaries.
• Calendar & Scheduling Support:
  • Maintain calendar accuracy and update logistics for confirmed meetings.
  • Monitor the calendar for conflicts and flag to Sr. EA immediately.
  • Prepare weekly calendar reviews and highlight key activities for Sr. EA.
  • Coordinate with external participants on scheduling logistics.
  • Support scheduling calls and meeting coordination under Sr. EA direction.
• Administrative Operations & Support:
  • Maintain OCFO filing systems, databases, and operational documentation.
  • Prepare executive materials: reports, presentations, briefing documents.
  • Handle office management and supply ordering.
  • Process expenses, reimbursements, and financial documentation.
  • Manage shared calendars, scheduling tools, and software administration.
• Cross-Functional Coordination:
  • Execute multi-executive scheduling logistics under Sr. EA strategy.
  • Set up meetings and coordinate follow-up on Sr. EA direction.
  • Manage operational details with internal stakeholders.
  • Document meetings, action items, and deliverables.
  • Serve as escalation point for operational issues.
• Team Operations & Knowledge Management:
  • Assist with EA team scheduling and coordination.
  • Update and maintain EA playbooks and operational documentation.
  • Support onboarding and knowledge transfer procedures.
  • Maintain shared team resources and calendars.
  • Document processes and operational best practices.
• After-Hours & Urgent Support:
  • Handle urgent after-hours requests and escalate appropriately.
  • Maintain communication during business-critical situations.
  • Escalate all executive-facing decisions to Sr. EA.

Qualifications

• 5+ years as an Executive Assistant.
• This position will require trips to the Bay Area.
• Social media skills, including creating and managing content across platforms.
• Strong organizational and project management skills; ability to manage multiple priorities.
• Excellent written and verbal communication; professional correspondence ability.
• Ability to work independently and follow Sr. EA direction without constant oversight.
• Strong attention to detail and accuracy in documentation and logistics.
• Ability to remain calm and problem-solve in high-pressure environments.
• Proficiency with Outlook, Teams, Office 365, and calendar management software.
• Demonstrated ability to follow processes and escalate appropriately.
• Flexible, adaptable, and willing to adjust priorities as needed.
• Discretion and professionalism in handling confidential information.

Requirements

• Experience supporting C-suite or senior executive team.
• Event planning and coordination experience.
• Experience with vendor management and contract coordination.
• Knowledge of financial operations or compliance requirements.
• Experience working as part of a larger administrative team.

Benefits

• Base pay of $94,000 - $155,100, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations, a flexible time away plan, and family leave programs.