[Hiring] Executive Administrative Assistant @ServiceNow

Role Description

The Executive Administrative Assistant (EAA) to the GPC Leader is a highly trusted administrative partner responsible for maximizing the effectiveness, productivity, and operating capacity of a global executive leading one of ServiceNow’s most strategic and fast-moving organizations.

This is an AI-forward executive support role requiring demonstrated proficiency with AI-enabled Executive Assistant (AI EA) tools and platforms, in addition to broader AI and automation capabilities. The successful candidate already uses AI EA tools as an integrated part of how they manage executive calendars, scheduling, meeting preparation, follow-up, travel, communications, task management, and executive-office workflows.

We are looking for someone who can show how they have personally used AI EA technology to improve the way an executive office operates—not simply someone who is familiar with AI, uses a general-purpose AI assistant, or is interested in learning these tools.

The GPC Leader operates at an exceptionally fast pace across a global ecosystem of ServiceNow executives, customers, partners, industry leaders, and employees. Priorities can shift rapidly and often require immediate action. The EAA must operate with exceptional agility, adaptability, flexibility, judgment, and precision while maintaining accuracy and continuity across a constantly changing executive agenda.

This role goes well beyond traditional calendar administration. The EAA is a force multiplier for the executive, combining exceptional executive support capabilities with AI EA technology, automation, and modern productivity practices to anticipate needs, eliminate friction, create operating leverage, and continually improve how work gets done.

Qualifications

• Certification in Certified Administrative Professional (CAP) or equivalent administrative credential preferred.
• 7+ years of progressive experience supporting senior executives, preferably at the SVP, EVP, or C-suite level in a global technology, high-growth, or similarly fast-paced environment.
• Demonstrated proficiency with AI-enabled Executive Assistant (AI EA) tools and platforms.
• Proven experience personally incorporating AI EA tools into executive administrative workflows.
• Ability to provide specific examples of AI EA tools used and the resulting improvements in speed, efficiency, accuracy, or executive capacity.
• Broader proficiency with generative AI, workflow automation, and productivity technologies.
• Demonstrated success supporting a global executive operating at exceptional speed.
• Exceptional agility, adaptability, and flexibility.
• Exceptional attention to detail and a demonstrated record of accuracy.
• Advanced ability to manage highly complex global calendars.
• A productivity and continuous-improvement mindset.
• Exceptional judgment, discretion, executive presence, and ability to manage highly sensitive and confidential information.
• Strong written and verbal communication skills.
• A highly anticipatory working style.
• Ability to remain composed and highly effective amid ambiguity, urgency, last-minute change, and competing demands.

Requirements

• Demonstrate advanced, hands-on proficiency using AI-enabled Executive Assistant tools and platforms.
• Integrate AI EA tools into daily work to improve complex scheduling, calendar optimization, meeting preparation, and executive workflow management.
• Use AI EA capabilities to anticipate conflicts and reduce administrative friction.
• Build and continually improve an AI-enabled administrative operating model.
• Identify repetitive or inefficient administrative processes and redesign them using AI EA capabilities.
• Apply appropriate quality controls to AI-supported work.
• Remain current on emerging AI EA technologies.
• Own a highly complex, dynamic global executive calendar.
• Manage the calendar as a strategic business tool.
• Make rapid, thoughtful decisions when priorities change.
• Anticipate conflicts, preparation requirements, and follow-up needs.
• Orchestrate internal and external executive engagements.
• Coordinate engagements with ServiceNow executives, customers, and partners.
• Ensure the executive enters critical engagements with the right context and preparation.
• Enable the operating rhythm of the GPC leadership team.
• Work closely with the Chief of Staff and other key functions.
• Manage complex domestic and international travel.

Benefits

• Flexible or Remote work options.
• Equal Opportunity Employer.
• Accommodations for candidates requiring assistance.