[Hiring] Eviction Specialist @The United Way of Central Maryland

Role Description

The Access to Counsel in Evictions (ACE) Specialist skillfully and compassionately connects Spanish and English-speaking Marylanders facing eviction with legal help as a central part of the Access to Council in Eviction Coordinated Intake System (ACE-CIS). ACE-CIS conducts legal intake interviews and refers those to partnering legal services organizations (LSO’s). As part of their work on ACE-CIS, ACE Specialists also offer tenants non-legal forms of support such as information for health and human service needs and other community resources. They also provide training, outreach, and public education focusing on the eviction process, community resources and the services provided by 211 Maryland United Way Helpline.

Qualifications

• BA in social work, counseling, or other human services field with 1+ years’ experience (or 5+ years’ experience in lieu of a degree).
• Strong written and oral communication in Spanish and English.
• Preferred experience includes crisis intervention skills.

Requirements

• Must complete Inform USA certification within two years of hire.
• Flexible and ability to work remotely with little supervision.

Benefits

• Regular walking or standing is required.
• The hands are regularly used to write, type, key and handle or feel small controls and objects.
• The employee must frequently talk and hear.
• Weights of up to 25 pounds are occasionally lifted.
• There is extensive use of a computer.
• Employee is primarily seated while performing the duties of the position.

Accountability

• Is enthusiastic and has a positive attitude toward helping others.
• Is interested and engaged with landlord-tenant issues.
• Experience working on a diverse team, and with diverse constituencies.
• Maintains excellent interpersonal and communication skills, including the ability to work as part of a team.
• Flexibility in an ever-changing service delivery landscape.
• Ability to work independently and collaboratively in a fast-paced and complex work environment.
• Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; effectively represents UWCM in the community; develops contacts in the community with civic organizations, non-profit and governmental agencies.
• Maintains connections and network within the community to form and maintain effective partnerships in the community.
• Displays cultural competence.

Interaction

• Interface with callers, 211 Maryland United Way Helpline staff, volunteer/interns, other United Way staff, nonprofit community, and public audiences.