[Hiring] ESU Manager III, Emergency Services Unit, Protective Services @Amazon

Role Description

We are looking for an Emergency Services Manager to join a team of professionals responsible for providing the best in emergency response, risk reduction, and security services at Amazon. This security professional will have overall responsibility for the management and leadership of day-to-day Emergency Services Unit (ESU) operations, key customer engagements, budget management, strategic planning, and performance measurement.

• Lead, manage, and develop Emergency Services Unit teams across multiple sites in a 24/7 environment.
• Facilitate development of short- and long-term strategy for ESU initiatives, developing roadmaps with actionable and auditable plans.
• Set and articulate expectations for leadership behavior within the team; model behavior that exemplifies Amazon Leadership Principles.
• Balance team goals that optimize performance, enhance employee development, and align department goals.
• Manage staff to ensure work is complete, resolve employee issues, evaluate employee performance, approve time off, etc.
• Manage and maintain high performance standards through inspection, audit, and coaching.
• Assist in the evaluation of candidates, participate in interviews, hiring, and training of employees and contractors, as needed.
• Design and coordinate cohesive responses to security events that involve multiple teams across the organization.
• Make data-driven decisions, implement best practices, and deliver results.
• Establish credibility and maintain strong working relationships with law enforcement, private security teams, and internal security partners.
• Develop a crisis and incident management standard ensuring a consistent process for crisis/incident management efforts.
• Develop comprehensive security, incident management, and crisis management plans that align with our customers’ existing security plans, procedures, and protocols.

Qualifications

• 10+ years of security, law enforcement, or intelligence role experience.
• Bachelor's degree or above in Criminal Justice, Law Enforcement, International Security, Business Management or related fields.
• Experience prioritizing and managing multiple responsibilities.
• Working knowledge of legal contracts and terminology.
• Master’s Degree in Criminal Justice, Law Enforcement, Business Management or equivalent education or experience.
• Experience in implementation of National Incident Management System standards.
• Training and understanding of the Nationwide Suspicious Activity Reporting (SAR) Initiative (NSI).
• Experience in planning and executing security operations for special events.
• Demonstrated experience in conducting fact finding, administrative, and criminal investigations.
• Experience with security-related technology solutions and applications.
• Skilled in developing metrics and in conducting performance audits.
• Experience with the collection and analysis of threat intelligence.
• Strong oral and written communication skills with the ability to think clearly, problem-solve, scope technical/process requirements, and prioritize tasks.

Requirements

• Attend regularly scheduled meetings and actively participate in the discussion.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance and option for Supplemental life plans.
• EAP, Mental Health Support, Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.