[Hiring] Esports Supervisor Team Lead @Betby

Role Description

If you are a passionate esports fan with strong leadership skills and an analytical, process-driven mindset, we invite you to join our team! Betby is opening a position for an Esports Supervisor Team Leader. Get the opportunity to lead a key operational team within a dynamic project with big ambitions.

This role is being opened as a replacement, and we are looking for someone who can step in and own the operational quality of our entire esports line from day one — leading our supervisor team, building strong standards, and keeping the line running smoothly around the clock.

• Lead the supervisor team — shift planning, workload distribution, full 24/7 coverage.
• Ensure the quality of all esports line elements: matches, markets, tournaments, merging, and site display.
• Build and maintain supervisor work standards — checklists, SOPs, and processes.
• Onboard, train, and develop the team — build Junior/Middle/Senior grade frameworks.
• Act as the main escalation point for all esports operational issues.
• Coordinate with Trading, Risk, Brands, Product, and Tech — ensure timely resolution of issues.
• Identify weak spots in operational processes and drive systematic improvements.
• Oversee monitoring of competitor websites and schedule sites to identify matches missing from the lineup, ensuring timely booking from providers (Redfeed, Pandascore, LSport) or escalation to the trading team.
• Ensure a daily schedule for match coverage is prepared and followed by the trading team.
• Monitor the quality of the trading team's work against the schedule and trading standards.
• Ensure correct setup of all match elements (margin, source priorities, match availability in the lineup, etc.).
• Ensure constant monitoring of the esports page — both on the demo version and on key esports brands — keeping the line free of blocked matches, duplicates, incorrect team display, blacklisted matches, and missing team logos.
• Oversee tournament name structuring on the site for clear and concise display.
• Ensure all unresolved matches are calculated and closed out.
• Oversee creation of widgets for all esports brands according to standards, verifying correct display.
• Ensure system stability is monitored through dedicated monitoring services.
• Maintain timely communication with all interested parties on esports page issues, and ensure all brand requests are handled promptly.

Qualifications

• Experience working at a bookmaker/betting company in a Trading Team Lead or Supervisor Team Lead role.
• Strong knowledge of esports disciplines, as well as the specifics of esports betting.
• English level B2 or above.
• Experience managing people — onboarding, training, and monitoring work performance.
• Analytical, structured mindset with strong attention to detail.
• Flexibility and readiness to work in a constantly changing, 24/7 environment.
• Strong cross-functional communication skills.
• Stress resistance and ability to act decisively as an escalation point.

Benefits

• Comprehensive Health Insurance, prioritizing your well-being with thorough health coverage.
• 100% Paid Sick Leave — Rest easy knowing you're supported during unexpected health challenges.
• Continuous Learning & Growth — Access extra education opportunities to keep your career advancing.
• Generous Paid Time Off — Recharge with 20 paid vacation days, plus additional 6 days off to support you during any important family event or celebration.
• Diverse & Dynamic Team — Join a vibrant, international team passionate about excellence in product development.
• Language Development — Tailored language courses to help you excel in a multilingual work environment.
• Exciting Corporate Events & Team-Building — Embrace your adventurous side with fun team activities.
• Top-Quality Equipment — Boost productivity with the latest hardware for your role.
• Welfare Program — Feel secure with financial support available in critical situations.
• Celebrating Milestones — We honour life's big moments, from marriage to parenthood, with thoughtful gifts.