[Hiring] Escrow Support Team Lead @First American

Role Description

Provides day-to-day leadership, work direction, and operational support to National Residential Escrow Officers and Escrow Assistants supporting high-volume, multi-state residential transactions. The Team Lead is responsible for:

• Workflow balancing
• Employee coaching
• Coverage
• First-level escalations
• Consistent client execution while remaining hands-on in complex transactions and production support as needed

What You’ll Do

• Provides daily work direction, supervision, coaching, and support to assigned Escrow Officers and Escrow Assistants; serves as the first point of escalation for routine operational matters.
• Monitors workload and redistributes files or responsibilities to support service levels, PTO coverage, same-day closings, and extended-hours needs.
• Supports complex title, escrow, closing, funding, recording, and post-closing matters and provides hands-on production/overflow support during peak periods.
• Coordinates schedules, coverage, workflow, and team communication; assists with onboarding, training, and employee development.
• Helps ensure client-specific procedures, service expectations, and internal controls are followed consistently across multiple states and transaction types.
• Partners with the Escrow Operations Manager on staffing, performance, escalations, process improvement, and implementation of new clients, programs, states, or workflows.
• Works cross-functionally with underwriting, title production, funding, accounting, and other internal partners; escalates higher-risk legal, underwriting, compliance, or performance matters appropriately.

Qualifications

• 5+ years of escrow, title, settlement, or closely related residential closing experience
• Strong working knowledge of title clearance, escrow, closing, funding, recording, and post-closing workflows
• Demonstrated ability to coach, train, mentor, or provide work direction to others
• Experience handling escalated, complex, high-volume, or multi-state transactions
• Strong judgment, prioritization, and problem-solving skills in a fast-moving environment
• Strong written/verbal communication and client-service skills
• Ability to balance leadership responsibilities with hands-on production support
• Preferred: national residential, institutional/lender client, remote-team, or prior lead/supervisory experience

Requirements

• Pay Range: $26.88 - $35.82 Hourly, Remote
• This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
• First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws.
• First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave
• Employee stock purchase plan