[Hiring] ERP Systems Administrator @Blackfluo.ai

Role Description

An ERP Systems Administrator's duties encompass managing and maintaining the ERP system, ensuring its smooth operation, and supporting users, including tasks like user access management, system configuration, troubleshooting, and implementing patches and upgrades.

• Provide strategic guidance for ERP systems hosted on-prem, in cloud or as SaaS services as required
• Help identify technical problems and propose solutions in line with problem and resolution management processes
• Monitor, analyze and propose performance optimization of the supported infrastructure and systems
• Develop and maintain detailed technical documentation as needed
• Assist the Service Owner and Team Lead in the delivery of UNICC Service Delivery Agreements (SDAs) to UNICC customers
• Assist with the coordination, preparation, presentation and implementation of proposals and projects linked to the SDAs
• Be a go-to expert for troubleshooting ERP related issues
• Manage, prioritize and take ownership of tasks assigned to ERP team as required, including service requests, change requests, incidents, project tasks and others
• Monitor and take ownership of tasks assigned to ERP team ensuring completion within SLA targets

• Participate in ERP testing and validation activities
• Support routine ERP administration tasks
• Provide first-level user support and troubleshooting basic issues
• Learn and develop expertise in ERP technologies
• Assist in automation of routine ERP tasks

• Run disaster recovery and validation tests
• Ensure availability and security of ERP systems
• Implement, patch and upgrade ERP systems in coordination with ERP service users
• Implement and maintain ERP automation routines
• Provide guidance to junior team members

• Lead ERP initiatives for improving all aspects of the ERP service
• Design and implement ERP security policies
• Plan, coordinate and execute ERP implementations, patching and upgrades
• Coordinate ERP activities with junior team members
• Provide guidance to junior team members

Qualifications

• Extensive ERP administration experience, including upgrades and patching
• Provide operational and deployment support for all ERP services hosted on-premises and cloud
• Design, install, configure and support ERP infrastructure components
• Perform environment clones, migrations and deployments to production environments
• Assist in the infrastructure refresh and migration to cloud related projects
• Perform capacity management, and monitor, analyze and propose improvements to the ERP services
• Assist, plan, and conduct disaster recovery tests
• Good scripting skills using Linux shell, Oracle SQL and/or other automation tools
• Ability to work under pressure with minimum supervision
• Customer-centric approach to delivery and problem solving
• Provide on-call support (either on-site or remotely using VPN connectivity) outside normal working hours as required on a rotational basis
• Experience with ticketing systems (ServiceNow or similar)
• Experience with collaboration tools (Confluence, Jira, etc.)
• Relational Databases (Oracle, Microsoft SQL Server)
• Experience in integrating with Oracle Cloud products such as Taleo, EPM Planning, Oracle Integration Cloud, etc.
• Experience with Ansible or related IT automation tools

Company Description