[Hiring] ERP Infrastructure Architect @Rimini Street

Role Description

We are actively seeking an ERP Infrastructure Architect to join the Global Client Onboarding team. This is a remote position that can be based anywhere in Japan.

Reporting to the Manager, GCO Technology Architecture, the ERP Infrastructure Architect works directly with Rimini Street's Clients to manage the process of establishing remote access to support all of Rimini Street product offerings. This role is a demanding mix of project management, problem resolution and risk assessment and management.

Essential Duties & Responsibilities

• Manages projects for multiple clients simultaneously while liaising between multiple internal and external stakeholders.
• Resolves complex technical issues leveraging your core knowledge of various ERP products (JD Edwards, Oracle E-Business Suite, Hyperion, and SAP) to liaise with our extensive support staff.
• Skillfully addresses client questions or concerns, including difficult or pointed questions as needed.
• Installs software tools associated with supported ERP products.
• Hosts calls with clients and prospects to guide them through Rimini Street Technical Onboarding requirements.
• Plans and manages projects to establish remote access to a client’s network.
• Manages technical tasks related to performing a software archive at client site or via a cloud hosted solution.
• Manages multiple projects concurrently.
• Executes continual process improvements to improve efficiency and effectiveness.
• Tracks and Records evidence for ISO compliance. Ensures timely status updates.
• Be adaptable to host and participate in client calls off normal business hours on occasion, to address and help resolve mission critical tasks for clients.
• Be able to offer alternative solutions to client remote access or environment related issues, under the pressure of a tight deadline.

Qualifications

• Bachelor’s Degree in information sciences, Computer Sciences or related area.
• Minimum 5-7 years of technical experience with ERP applications.
• Experience of ERP implementation/upgrade process.
• Familiarity with remote access connectivity methodology.
• Exposure to Windows and UNIX based environments.
• Decisive and driven personality.
• Able to work under pressure and tight deadlines.
• Able to work independently and as part of a diverse remote-based team.
• Exposure to ISO 9000/9001/27001 processes is a plus.
• The ability to work remotely in a virtual environment.

Requirements

• Strong consulting-type background in the areas of installation and technical configuration.
• Project Management experience essential.
• Impeccable client communication and relationship building skills.
• Can simultaneously track and manage multiple projects.
• Knowledge of ERP applications preferred.
• Can effectively convey difficult technical concepts to a variety of audiences.
• Exceptional communication skills, both written and oral.
• Native Japanese or fluent Japanese speaker in business and technology settings.

Desired Qualifications

• ITIL Certification preferred.
• Project Management Certification preferred.

Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members.
• Opportunity to make a true impact as part of a team of extraordinary professionals.