[Hiring] ERP Implementer @Total ETO

Role Description

We implement a purpose-built cloud ERP platform for small to mid-sized engineer-to-order (ETO) manufacturers. As Implementation Lead, you will own the complete onboarding journey for the clients assigned to you from project kick-off until they are moved into the Support phase of their lifecycle. You will be the primary point of contact, subject-matter expert, trainer, and project manager throughout each engagement.

Implementations run over many months, and key objectives are to keep clients moving purposefully forward, with minimal delay, towards completion and long-term retention. Each Implementation Lead manages 6 to 12 active implementations concurrently, working on:

• Discovery
• Configuration
• Data preparation
• Module-by-module training
• Project management meetings
• Specification of customizations built by our development team
• Go-live coaching

Qualifications

• Demonstrated experience implementing, configuring, or administering enterprise software — ERP, CRM, or similar business applications.
• Comfort working inside complex, multi-module database applications and an ability to learn new systems thoroughly and quickly.
• Working knowledge of relational database concepts.
• Strong client-facing communication skills: you can translate technical concepts for non-technical users and business process language for technical audiences.
• Genuine ability to run multiple concurrent projects without letting details fall through the cracks.
• Self-directed work style suited to a fully remote environment — you manage your own time, flag issues proactively, and don't need close oversight to stay on track.

Requirements

• Experience in or working knowledge of engineer-to-order or make-to-order manufacturing environments — job costing, BOMs, routings, shop floor, or similar.
• Familiarity with ERP modules common to manufacturing: inventory, purchasing, production, quoting, or financials.
• Formal project management training or certification (PMP, CAPM, or equivalent).
• Experience supporting clients across multiple time zones.

Benefits

• This is a fully remote, permanent position.
• Standard hours are 40 hours per week, and we protect that.
• Occasional schedule flexibility may be needed to accommodate international clients.
• Travel to client sites may be required, but this is rare.
• Maintain a professionally appointed home workspace with reliable high-speed internet and appropriate videoconferencing setup.
• A laptop and any role-specific hardware and software licenses will be provided by the company.

Company Description

Total ETO is committed to providing an accessible recruitment process. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.