[Hiring] ERP Implementation Consultant @Kreative Core Technologies

Role Description

As an ERP Implementation Consultant — EAM, you will:

• Deliver high-quality functional consulting and knowledge transfer across Tyler EAM modules for public-sector clients.
• Translate complex asset and maintenance management processes into precise Tyler ERP configuration and workflow design.
• Partner with client public works and asset management leaders to analyze requirements, configure the system, and ensure full operational readiness at go-live.
• Serve as a trusted advisor — not just a trainer — guiding asset management staff through challenges and surfacing process improvement opportunities.
• Ensure structured knowledge transfer so clients are confident and self-sufficient managing Tyler EAM post-implementation.

Key Responsibilities

• Tyler EAM Configuration & Implementation
  • Analyze client asset management business models and document software requirements across assigned Tyler EAM modules including Asset Registry, Work Order Management, Preventive Maintenance, Inventory/Warehouse Management, and Fleet Management.
  • Configure Tyler EAM in alignment with client asset hierarchies, maintenance schedules, inventory structures, and fiscal year requirements.
  • Configure approval workflows, work order routing, and system security in accordance with client operational and audit requirements.
  • Consult with public works directors, fleet managers, and department leads to capture workflow, integration, and reporting needs.
  • Support system integration activities between Tyler EAM and adjacent Tyler modules (Finance, Utility Billing, GIS) and third-party systems (mobile work order tools, GPS/telematics).
• Data Migration & Conversion
  • Guide clients through data mapping and conversion from legacy asset management systems to Tyler EAM applications.
  • Lead data migration activities including asset master data mapping, maintenance history migration, inventory balance loads, and opening balance validation.
  • Identify data conversion issues and partner with technical staff to resolve them ahead of go-live.
  • Execute asset and inventory data reconciliation between legacy systems and Tyler EAM to confirm migration accuracy prior to cutover.
• Testing & Quality Assurance
  • Develop functional test scripts and end-to-end asset and work order workflow scenarios for Tyler EAM modules.
  • Support structured testing phases (SIT, UAT) and confirm client readiness for go-live across all asset management workstreams.
  • Track defects and coordinate resolution with the project team and Tyler vendor support through to closure.
  • Support parallel processing activities and reconciliation between legacy and new systems prior to cutover.
• Training & Knowledge Transfer
  • Design and deliver role-based end-user training sessions — remote and onsite as required — tailored to Tyler EAM client workflows.
  • Develop client-facing training materials including user guides, process guides, quick reference sheets, and job aids specific to Tyler EAM module configurations.
  • Create or adapt custom asset management and maintenance reports to meet client-specific operational and reporting requirements.
  • Build asset management staff capability to independently administer and sustain the Tyler EAM environment post-implementation.
• Project Governance & Delivery
  • Maintain accurate project documentation including configuration logs, issue logs, agendas, trip reports, and timesheets.
  • Participate in weekly project status meetings, steering committee presentations, and departmental working sessions.
  • Provide weekly progress updates, time tracking, and effort reporting to support budget management.
  • Escalate functional risks, configuration issues, and scope changes to the Project Manager proactively and with recommended resolution paths.
  • Execute all assignments in accordance with KCT's delivery methodology and quality standards.

Expected Outcomes

• Tyler EAM configurations that fully align with client asset hierarchies, maintenance requirements, and reporting obligations.
• Clean, reconciled asset and inventory data migrations with no material discrepancies carried into go-live.
• Confident, self-sufficient client asset management teams capable of administering Tyler EAM post-implementation.
• Structured, well-documented testing cycles with defects tracked and resolved ahead of go-live.
• Strong client trust in KCT's asset management implementation expertise and delivery discipline.

Qualifications

• 3+ years of functional consulting experience on Tyler Technologies EAM implementations.
• Hands-on configuration experience across core Tyler EAM modules including Asset Registry, Work Order Management, Preventive Maintenance, and Inventory/Warehouse Management.
• Deep understanding of state and local government asset and maintenance management practices, work order lifecycle management, and fleet operations.
• Experience leading asset and inventory data migration, parallel processing, and reconciliation activities within ERP implementation programs.
• Experience delivering role-based end-user training and producing structured documentation in a government ERP context.
• Ability to manage multiple workstreams independently in a fully remote, client-facing environment.
• Bachelor's degree in a relevant field (Business, Public Administration, Information Systems, or a related field) preferred.

Professional Skills

• Strong written and verbal communication skills with both technical and non-technical stakeholders, including department directors and executive leadership.
• Confident, executive-level presence when advising client leadership and steering committees.
• Sound judgment in balancing client satisfaction with delivery discipline and scope adherence.
• Ability to adapt effectively within dynamic, multi-stakeholder public-sector environments.

Preferred Qualifications

• Certified Maintenance & Reliability Professional (CMRP), APWA certification, or equivalent government asset management credential is advantageous but not required.
• Agile/Scrum experience or certification in hybrid ERP delivery environments is a plus.

Great-to-have Qualifications

• Working knowledge of adjacent Tyler modules is a nice-to-have and supports more integrated, cross-functional implementation engagements.
• Preference is given to candidates with additional exposure to one or more of the following:
  • Finance
  • Human Capital Management (HCM)
  • Utility Billing
  • Enterprise Permitting & Licensing (EPL)
  • Other Tyler Functional Modules

Professional Expectations

• Demonstrate deep functional knowledge of government ERP processes and Tyler EAM module capabilities.
• Maintain disciplined documentation and configuration practices throughout the project lifecycle.
• Exhibit confident, professional communication with both technical and non-technical client stakeholders.
• Balance client satisfaction with delivery discipline and scope adherence.
• Adapt effectively within dynamic, multi-stakeholder public-sector environments.
• Uphold strict confidentiality of all KCT and client information in accordance with the executed Service Agreement and NDA.
• Store all work product exclusively in KCT-approved cloud environments (Microsoft SharePoint / OneDrive); no storage on personal or unauthorized platforms.
• Submit accurate monthly invoices by the last business day of each calendar month, itemized by date, hours, and deliverable.
• Lead with professionalism, accountability, and a commitment to quality at every phase of delivery.