[Hiring] ERP Implementation and Support Specialist @Hire Overseas

Role Description

We're looking for an ERP Implementation and Support Specialist to become the go-to internal expert for a custom ERP system currently in its final stages of development. You will own end-to-end ERP knowledge, train team members across departments, provide ongoing support, and ensure the system is adopted and used correctly across the organization. This is a hands-on, ownership-driven role. You will not be implementing a third-party ERP from scratch — you will be deeply learning a proprietary system and becoming the person the entire company relies on when they have questions, encounter issues, or need training.

What You'll Work On

• ERP Onboarding and Training
  • Learn the company's proprietary ERP system thoroughly and become the internal subject matter expert.
  • Develop and deliver training materials, guides, and walkthroughs for team members across departments.
  • Onboard new users and ensure they are comfortable and confident operating in the system.
  • Identify knowledge gaps and proactively address them before they become workflow problems.
• Ongoing Support and Troubleshooting
  • Serve as the first point of contact for ERP-related questions, issues, and troubleshooting requests.
  • Diagnose and resolve user issues quickly and accurately.
  • Escalate complex technical issues to the appropriate internal or external team with full context.
  • Maintain a support log and track recurring issues to identify patterns and systemic gaps.
• System Documentation and Process Management
  • Create and maintain comprehensive documentation including SOPs, user guides, and process maps for all ERP workflows.
  • Keep documentation current as the system evolves and new features are added.
  • Ensure team members always have access to accurate, up-to-date reference materials.
• System Adoption and Continuous Improvement
  • Monitor system usage and adoption across the organization and flag areas of underutilization or confusion.
  • Gather feedback from users and surface improvement opportunities to leadership and the development team.
  • Support testing and rollout of system updates, new modules, and workflow changes.

Qualifications

• Proven experience working with at least one recognized ERP platform such as NetSuite, Microsoft Dynamics 365, Acumatica, Epicor Prophet 21, Sage, Odoo, Infor, or SAP.
• Strong ability to learn new systems quickly and become a deep subject matter expert without formal hand-holding.
• Experience training or supporting non-technical end users in ERP or similar enterprise software environments.
• Strong written and verbal English communication skills with the ability to explain complex system workflows in plain language.
• Highly organized with strong documentation habits and attention to detail.
• Patient, clear communicator who can support users of varying technical ability without frustration.
• Self-directed and reliable with the ability to own a support function independently.

Nice to Have

• Experience supporting ERP implementations or system rollouts in a distribution, wholesale, or product-based business.
• Background in US accounting workflows including inventory management, order management, or financial reporting within an ERP.
• Experience creating training programs or user documentation for enterprise software.
• Familiarity with ERP customization, configuration, or module setup.
• Prior experience as an ERP administrator, power user, or internal systems trainer.

How to Apply

Please include:

• Your updated resume.
• A short Loom video (1 to 2 minutes) introducing yourself, describing your ERP experience including which platforms you have worked with and at what depth, and explaining how you would approach becoming the go-to expert for a system you have never used before.

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

• Initial Application - Submit your application and complete our prequalifying questions.
• Video Introduction - Record a video introduction to showcase your communication skills and work experience.
• Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable).
• Recruitment Interview - Initial screening with our talent team.
• Executive Interview - Meet with senior leadership to discuss role alignment.
• Client Interview - Final interview with the client team you'd be supporting.
• Background & Reference Check - Professional reference verification.
• Job Offer - Successful candidates receive a formal offer to join the team.

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.