[Hiring] Equipment Specialist @MKS Instruments

Role Description

As Equipment Specialist at MKS Atotech India, you will provide equipment support to assigned customers and guide Service Engineers. This role requires good engineering knowledge of the latest Electro – Mechanical processes and use of advanced software functions in equipment control and operation. The primary objective is to provide timely support to the customers using MKS Atotech Equipment. In this role, you will report to the Service Manager – Equipment (Location: Pune).

You Will Make an Impact By:

• Equipment Support: Providing immediate response and critical support on-site during machine breakdown to achieve the targeted MTTR. Plan and execute periodic preventive maintenance procedures, implement retrofit/upgradation of equipment whenever necessary to ensure targeted MTBF and machine availability.
• Support to Auxiliary Equipment: Work closely with product management teams, Regional teams, and Tech Centers to implement auxiliary equipment strategy to ensure optimum chemistry performance at customers.
• Training: Provide necessary training to customer personnel to implement periodic maintenance schedules and resolve breakdowns.
• Customer Relationship Management: Build and maintain strong relationships with key customers and partners in the region. Address customer inquiries, resolve issues, and ensure high levels of customer satisfaction. Conduct regular customer visits and meetings to understand their needs and provide tailored solutions.
• Travel Requirements: Up to 50% of travel is required.

Qualifications

• Bachelor's degree or equivalent with strong Electro – mechanical knowledge is required.
• Experience with the use of latest equipment control processes is required.
• 5 - 10 years of relevant experience in equipment support.
• Experience in equipment support to Electroplating/surface finishing industry is preferred.
• Excellent communication and interpersonal skills.
• Ability to analyze data, prepare reports, and present findings.
• Proficiency in CRM software and Microsoft Office Suite.

Requirements

• Globally, our policy is to recruit individuals from wide and diverse backgrounds.
• Certain positions require access to controlled goods and technologies subject to various export control regulations.
• Applicants for these positions may be limited by their countries of citizenship, country of origin, or immigration status where required by law or governmental contact.
• Hiring decisions are based on merit, qualifications, and business needs.
• We conduct background checks and drug screens, in accordance with applicable law and company policies.

Benefits

• MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply.
• MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities.

Company Description

If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected]. If applying for a specific job, please include the requisition number (ex: RXXXX), the title, and location of the role.