[Hiring] Equipment Service Technician I @STERIS Corporation

Role Description

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro-mechanical, and electronic units.

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
• Work with cross-functional teams (Tech Support, Engineering, and Service Contract Management) to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
• Provide customers with information, pricing, and repair options. With management support, build relationships with sales to drive customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
• Provide support to various locations within assigned territory depending on the service agreements and customer needs.

Qualifications

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role.
• Associates degree or related certifications in technical/mechanical area, competitive equipment training, or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows/email, navigation, mobile app, and ability to data input into multi-systems).
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on customer and business needs.

Requirements

• This role requires daily travel by driving a company vehicle.
• Heavy travel, up to 75% of the time, including overnight travel Monday – Friday, and some weekends as needed.
• Travel within but not limited to the following areas: Fresno, Bakersfield, Northern Los Angeles, and central coast.
• This is a safety-sensitive position.

Benefits

• Market Competitive Pay
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental, and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• 401(k) with company match
• Maternity & Paternal Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career