[Hiring] Epic Orders Systems Analyst @Highmark Health

Role Description

This job is responsible for configuring, rolling out, and supporting the assigned Epic Orders application(s). Responsibilities include business/systems analysis, requirements definition and documentation, system design, and problem resolution. The analyst communicates with system end-users to understand issues and implement solutions.

• Plans, designs/builds, tests, implements, and supports the needs of Epic software.
• Analyzes and determines system requirements and specifications.
• Performs and documents workflow analysis while evaluating user experience.
• Supports and maintains environments or applications using domain knowledge.
• Creates and maintains documentation and training materials regarding the implementation of applications.
• Configures changes within the Epic environments to provide standardized, comprehensive workflows.
• Corrects issues, conducts routine maintenance, updates systems with new functionality to meet end user's needs, and implements new technologies.
• Provides guidance and support to end-users to enhance the use of Epic, and offers solutions to resolve end-user system issues.
• Contributes to and manages small to medium projects independently.
• Updates stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues.
• Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems.
• Identifies solutions and completes documentation.

Qualifications

• 3 years of systems administration experience within one or more Epic modules (Required).
• Epic Orders Experience (Preferred).
• 3 years of experience in the healthcare industry (Preferred).

Requirements

• Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity.
• Excellent customer service skills.
• Uses critical thinking skills for assigned tasks.
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork.
• Strong organizational skills in managing priorities.
• Demonstrates knowledge of project management principles as they relate to assigned tasks.

Benefits

• Remote-based position.
• Teaches/trains others occasionally.
• Travel from the office to various work sites or from site-to-site rarely.
• Physical work site required: No.
• Lifting: up to 10 pounds constantly.
• Lifting: 10 to 25 pounds occasionally.
• Lifting: 25 to 50 pounds rarely.