[Hiring] Epic Operational Database Administrator @Rackspace Technology

Role Description

We are seeking an experienced, Epic-certified Operational Database Administrator to maintain the reliability, performance, and recoverability of Epic’s operational database environments. This hands-on role supports production and nonproduction databases on InterSystems IRIS and works closely with infrastructure teams, Epic application teams, and vendor support. The successful candidate must have a minimum of three years of experience working as an Epic ODBA in a hospital environment, including direct responsibility for live production systems.

Key Responsibilities

• Database administration: Install, configure, maintain, and support Epic operational database environments, including production, testing, training, and disaster recovery. Execute approved environment refreshes and routine maintenance.
• Monitoring and performance: Investigate database growth, resource constraints, storage performance, and system alerts. Use Epic monitoring tools, including System Pulse and RedAlert, to identify and resolve problems before they disrupt operations.
• Backup and recovery: Maintain and validate database backups, journaling, and recovery procedures. Participate in high-availability and disaster recovery testing, including documented failover and restoration exercises.
• Upgrades and changes: Implement Epic upgrades, database updates, and maintenance changes through approved change-management processes, with documented testing, validation, and rollback procedures.
• Incident resolution: Diagnose production issues, coordinate escalations with Epic and InterSystems, and provide clear updates on impact, restoration progress, and corrective actions.
• Operational improvement: Automate repeatable administrative tasks, maintain configuration documentation and runbooks, and partner with infrastructure teams on capacity planning and recurring-problem elimination.

Qualifications

• At least three years of hands-on Epic ODBA experience at a hospital or health system. General database administration or other healthcare IT experience alone does not satisfy this requirement.
• Current Epic Operational Database Administration certification, with applicable continuing education and release-related requirements maintained.
• Practical experience administering InterSystems IRIS databases supporting Epic, including performance troubleshooting, backup validation, and recovery.
• Working proficiency with Linux/Unix administration and shell scripting, together with experience using Epic monitoring and administrative tools.
• Demonstrated experience supporting production incidents and executing controlled maintenance in a hospital environment.
• Strong documentation, communication, and prioritization skills, with the ability to work independently and collaborate across technical teams.

Preferred Qualifications

• Experience with large, multisite hospital environments.
• Participation in an Epic implementation or major upgrade.
• Experience improving administrative processes through automation.
• Experience with cloud and automation also a plus.

Support Expectations

• Participate in a scheduled on-call rotation and support planned after-hours maintenance, upgrades, and recovery exercises.
• Follow organizational security, patient-data protection, incident-management, and change-control requirements.

Compensation

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $108,253.00/year in our lowest geographic market up to $158,733.30 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).