[Hiring] Epic Certified EHR Systems Analyst III @Adventist Health

Role Description

Adventist Health Roseville is seeking an Epic‑Certified EHR Systems Analyst III for a full‑time, day‑shift position. We are looking for a strong candidate who can work primarily remotely, with the ability to travel up to 25% as required by the role.

• At least five (5) years of recent Epic Ambulatory experience.
• EpicCare Ambulatory certification is highly desirable, with a strong preference for candidates certified in Bones or Wisdom.
• Experience supporting Occupational Health or Occupational Medicine workflows in Epic is strongly preferred, including any exposure to the Epic Occupational Medicine (Occ Med) module.

Leads the implementation and support of hospital information systems, including:

• Planning, design, implementation, and maintenance of existing systems.
• Liaising between technical support, customers, and project teams.
• Utilizing comprehensive knowledge of Epic EHR system capabilities and functional use.
• Developing, recommending, and overseeing implementation of policies and procedures for areas of responsibility.

Qualifications

• Bachelor's Degree or equivalent combination of education/related experience: Required.
• Five years' healthcare IT application/technical experience: Required.
• Five years' of applicable Epic application experience: Required.
• Epic Certification/Accreditation in area of responsibility: Required.

Requirements

• Serves as a senior member of the team dedicated to the design, build, and testing of electronic documentation solutions that support clinical and revenue cycle workflow.
• Leads project meetings and works cooperatively with team members to assign duties.
• Facilitates application workflow design and application integration sessions.
• Designs, configures, tests, debugs, documents, and maintains programs/applications.
• Collaborates, researches, and analyzes to develop, configure, and modify moderately complex information systems.
• Designs and develops test scripts and materials for end-to-end workflow testing.
• Performs unit, system, and integration testing per standards, documents outcomes.
• Evaluates user requests for special enhancements to systems.
• Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues.
• Installs and tests software per release checklist guidelines.
• Manages the planning and installation of automated systems.
• Works with end-users to develop specifications for the purchase, development, and installation of software systems.
• Monitors progress of the plan and proposes corrective action where indicated.
• Utilizes appropriate planned change management models, principles, and techniques in system planning, development, implementation, and evaluation.
• Designs, develops, and monitors measurements of process improvements, including those enabled by standardized workflows.
• Provides ongoing support for existing computer applications.
• Provides support for problem resolution; escalates the problem to senior level personnel if necessary.
• Implements solutions, communicates to end users, and tracks resolution.
• Analyzes incidents, identifying trends and major issues.
• Conducts routine status meetings with end users and leadership.
• Provides leadership support to analysts and team and to end-users regarding system applications.
• Maintains service level agreements with various end-user departments and enterprise business units.
• Supports the preparation and delivery of training materials and formal/informal training.
• Identifies educational opportunities related to standard applications and operational use of them.
• Develops strategies to educate analysts and support staff.
• Leads various user group meetings as assigned.
• Mentors support groups to assist with their understanding of applications and processes.
• Handles ongoing on-call duties for one or more applications which generate incidents outside of business hours.
• Provides on-call support as needed of the most critical applications.
• Troubleshoots and resolves system issues escalated by the help desk.
• As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions.
• Performs other job-related duties as assigned.

Benefits

• Adventist Health is committed to the safety and wellbeing of our associates and patients.
• All associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable.
• Medical and religious exemptions may apply.