[Hiring] Epic Cadence/Prelude Analyst @UnitedHealth Group

Role Description

Optum seeks an Epic Patient Access Analyst with hands-on experience in EHR Services implementation and operation projects. They will manage integration teams, train best practices, and align with EHR Services to ensure successful project execution.

Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities

• Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Epic Patient Access applications including Prelude and Cadence.
• Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements.
• Work closely with Patient Access users to design, build and improve scheduling, registration, admission, authorization, and patient throughput workflows.
• Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases.
• Mentor team members on Epic functionality as well as workflows, documentation, best practices, change management, etc.
• Serve as a subject matter expert for Epic Patient Access modules and workflows.
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.
• Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts in order to design and implement effective solutions.
• Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required.
• Configure and build visit types, work queues, registration forms, referral templates, and provider records.
• Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented.
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
• Work with trainers to develop and maintain application specific training curriculum and materials.
• Adhere to organization standards for system configuration and change control.
• Develop strong relationships with end user communities, customers and business partners.
• Attend, participate in, and contribute to meetings throughout the facility.
• Facilitate communication with stakeholders from initial requirements to final implementation.
• Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate.

Qualifications

• Active / current Epic certification in Cadence and/or Prelude.
• 5+ years of healthcare experience.
• 4+ years of Direct client healthcare domain knowledge such in patient flow, scheduling, and referrals.
• 4+ years of Subject Matter Expertise (SME) in Epic Patient Access applications.
• 4+ years of knowledge of revenue cycle metrics, KPIs, and process improvement techniques relative to these areas.

Preferred Qualifications

• Active / current Epic certification in Referrals.
• Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges.
• 4+ years of knowledge in policies and procedures related to the operational functions.
• 2+ years of demonstrated ability and history of team management (informal or formal), cross-team communication and leadership skills.
• Proficiency with MS Excel, Visio, PowerPoint and SharePoint.

Key Competencies

• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
• In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic’s suite of EMR applications.
• Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams.
• Demonstrate the ability to build and maintain strong internal relationships as well as motivate and inspire other team members through strong consultative skills.
• Demonstrates a strong ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems.
• Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.