[Hiring] Epic Beaker Consultant (AP/CP Specialist) @Tech Firefly

Role Description

We are seeking an experienced Epic Beaker Consultant with a strong background in both Anatomic Pathology (AP) and Clinical Pathology (CP) to join our team. In this role, you will primarily focus on ticket management, issue resolution, and system maintenance, while actively identifying opportunities for process improvement. Beyond day-to-day support, you will assist with test builds, workqueue optimization, and instrumentation to prepare our system for upcoming projects. The ideal candidate is a self-starter who thrives in a fast-paced environment and can consistently meet weekly deliverable goals.

Long Term Contract
100% Remote
Pay: $80-90/hour on W2

• Own the end-to-end lifecycle of Epic Beaker AP/CP tickets, including troubleshooting, root-cause analysis, and timely resolution.
• Address end-user questions, resolve build-related issues, and provide high-tier operational support.
• Meet or exceed established weekly ticket resolution goals to maintain system health and user satisfaction.
• Maintain and optimize current Epic Beaker build structures.
• Capitalize on opportunities to assist with Test Builds, validation, and implementation.
• Manage and refine Beaker Workqueues, Outreach modules, and device/instrumentation interfaces.
• Analyze current ticket trends to identify systemic issues and drive continuous process improvements.
• Author, update, and maintain comprehensive technical and end-user documentation to streamline future support.
• Assist in prepping the Beaker environment to support upcoming organizational projects and upgrades.

Qualifications

• Epic Beaker Certification (AP and/or CP) with deep build and maintenance experience.
• Several years of hands-on experience supporting Epic Beaker in a live hospital or laboratory environment.
• Proven track record with Beaker Workqueues, Outreach, and Instrument integration/interfaces.
• Strong analytical skills with a focus on workflow optimization and process improvement.
• Ability to work independently and productively in a fully remote environment.

Requirements

• Experience creating and executing comprehensive test scripts for Beaker builds.
• Excellent communication skills for documenting technical processes and interfacing with laboratory stakeholders.