[Hiring] Epic Applications Analyst @Community Health System Services LLC

Role Description

As our next Epic Applications Analyst – HIM Hospital Coding, you will serve as a key contributor to our mission of delivering operational excellence across clinical and financial systems.

• Provide system-level support for assigned Epic applications, including installation, configuration, maintenance, troubleshooting, and ongoing optimization.
• Support application builds, upgrades, implementations, testing, and validation to maintain system functionality and stability.
• Investigate and resolve application issues, identify root causes of recurring problems, and implement sustainable solutions using established standards and best practices.
• Gather and translate business, clinical, and/or financial requirements into effective technical solutions that align with organizational objectives.
• Partner with clinical, operational, financial, IT, and other application teams to resolve issues, improve workflows, and support effective application use.
• Provide technical guidance, education, and troubleshooting support to end users and collaborate with training teams to promote application proficiency.
• Lead and participate in project planning, establish goals and milestones, develop work plans, and coordinate assigned tasks to meet project timelines.
• Communicate project status, risks, issues, and changes to relevant stakeholders, escalating complex issues when additional support or decision-making is required.
• Identify opportunities to improve application functionality, processes, and team effectiveness while staying informed of relevant technologies and best practices.
• Participate in an on-call rotation, as required, to support system stability and timely issue resolution.

Qualifications

• Demonstrates knowledge of application support, systems analysis, and the unique workflows and requirements of a healthcare environment.
• Takes ownership of responsibilities, follows through independently, identifies opportunities for improvement, and proactively recommends solutions that support team and organizational goals.
• Evaluates complex issues, considers broader system and business impacts, gathers input from relevant stakeholders, and implements well-informed solutions.
• Establishes achievable goals and timelines, prioritizes competing responsibilities, and maintains accountability for project milestones and outcomes.
• Adjusts effectively to changing priorities, business needs, and technical challenges while remaining composed and solution-oriented.
• Challenges the status quo, explores alternative solutions, shares best practices, and identifies opportunities to improve application functionality and business processes.
• Applies project management methodologies to planning, coordination, resource management, risk mitigation, and execution across projects of varying complexity.
• Communicates clearly and professionally with technical teams, end users, project leaders, and cross-functional stakeholders while building productive working relationships.
• Takes ownership of professional growth and maintains current knowledge of Epic applications, healthcare technology, industry trends, and relevant best practices.

Requirements

• Bachelor’s degree in healthcare information technology or a related field preferred; equivalent relevant experience may be considered in lieu of a degree.
• HIM Hospital Coding Certification is required.
• 3+ years of experience in technology, healthcare, or a related industry.
• Hands-on experience supporting, configuring, building, or maintaining applications relevant to the position.
• Experience with Epic application build and configuration, as required for the assigned module.
• Demonstrated ability to troubleshoot technical issues, collaborate with cross-functional teams, and contribute to successful project delivery.
• Capability for sedentary work, including sitting for extended periods and occasionally exerting up to 10 pounds of force.
• Up to 25% travel, including travel for go-live implementations.

Benefits

• Mission-Driven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
• Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
• A Culture of Innovation: Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.
• Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.