[Hiring] Epic Application Analyst III - IP Orders Analyst @Carilion Clinic

Role Description

Strong Epic Orders analyst skills, ASAP certification also desired. Must already be Epic certified/accredited.

• Responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems.
• Involved in providing Epic application support, troubleshooting, training, and reporting activities.
• May also provide non-Epic application support and troubleshooting for integrated third-party applications.
• Serves as a liaison between TSG groups, clients, and vendors.
• Conducts advanced analysis of Epic application design including planning implementations and maximizing application benefits.
• Mentors teammates in resolution of issues, tracking issues, and providing updates to peers, leadership, and clients.
• Manages assigned projects and meets deadlines.
• Conducts highly complex work unsupervised with extensive latitude for independent judgement.
• Adheres to departmental policies and procedures.
• Plans and conducts requirements gathering for Epic projects and requests.
• Coordinates, plans, and conducts detailed design sessions through knowledge of client/business needs and application functionality.
• Coordinates, plans, and conducts analysis of client business needs.
• Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies.
• Serves as a liaison between Epic modules.
• Serves as a professional and technical mentor to teammates.
• Recognized as a subject matter expert and advanced individual contributor.
• Serves as an advocate for department initiatives and processes, facilitating a positive and collaborative work environment.
• Adheres to the application change management process including timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event, and post-change reporting, as appropriate.

Qualifications

• Associate's degree in computer science, information systems, healthcare, business, or 2 years of experience may be considered in lieu of degree.
• Minimum of 4 years of related experience.
• Obtains and maintains a minimum of three vendor and/or industry certifications/proficiencies as determined by management following a primary Epic support application proficiency path.
• Must maintain a certification/proficiency in applicable Epic module(s).

Requirements

• Must be a self-initiated team player able to work under little supervision, with strong organizational, problem-solving, and analytical skills.
• Must be able to work both independently and in a team setting.
• Must facilitate a positive and collaborative work environment.
• Must be flexible and capable of prioritizing multiple tasks and meeting deadlines.
• Effective communication skills (oral, written, and presentation).
• Must demonstrate dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information.
• Must be able to work in a matrixed environment and understand bimodal work principles.
• Primary work schedule is Monday–Friday during standard business hours; role requires flexibility beyond standard hours, including participation in an after-hours on-call rotation and occasional travel.

Benefits

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training