[Hiring] Epic Analyst @Hummingbird Healthcare

Role Description

Be the calm problem-solver behind the scenes—support Epic stability and revenue cycle workflows that patients and staff rely on. We’re hiring up to 3 Epic service delivery roles focused on Hospital Billing (HB) and Hospital Billing Contracts. This is hands-on, operational work:

• Resolving tickets
• Handling break-fix issues
• Delivering small optimization projects

In the Hospital Billing space, that means working within Resolute HB:

• Charge routing and edit management
• Claim creation and hold workflows
• Remittance posting
• Denial and follow-up queues
• Configuration that keeps billing moving without unnecessary friction

If you’re in an HB Contracts role, your work centers on payer contract build:

• Fee schedules
• Contract modeling
• Expected reimbursement
• Ensuring the system accurately reflects what the client has negotiated

A typical day includes a steady flow of requests and problem-solving:

• Triage and troubleshoot incoming tickets
• Dig into workflows and build to find root cause
• Coordinate with client stakeholders to confirm needs and priorities
• Document changes so fixes are traceable and repeatable

Depending on level, you’ll either focus on reliable execution with growing autonomy or lead more complex work:

• Anticipating downstream impacts
• Guiding decisions
• Mentoring others

We are seeking to hire 1-2 Analysts and 1-2 Senior Analysts, with evaluation based on skills and experience to be placed at the appropriate level.

Qualifications

• Current Epic certifications in Hospital Billing, Professional Billing, Claims, and/or Contracts
• Epic Analyst: a minimum of 2+ years delivering scoped analyst work end-to-end
• Senior Epic Analyst: a minimum of 4–5+ years independently delivering analyst work

Requirements

• Strong problem-solving skills
• Comfort working across systems, data, and stakeholder inputs
• Strong written and verbal communication
• A quality-first mindset
• Ownership and reliability

Benefits

• Comprehensive medical, dental, and vision coverage
• Paid time off
• 401(k)
• Parental leave
• Career development support
• And more