[Hiring] Enterprise Application Associate Analyst @Children's Health

Role Description

As an Epic Professional Billing Intermediate Analyst, you will support a growing network of more than 72 Community Connect clinics and physician practices. This role extends beyond application support, offering the opportunity to influence the success of community healthcare organizations through consulting, implementation, training, and long-term partnership.

You will work directly with clinic leaders, physicians, and staff to prepare organizations for Epic adoption, lead onsite training programs, provide go-live support, and deliver ongoing production support after implementation. Candidates who enjoy teaching, relationship-building, and helping customers achieve success will thrive in this role.

Responsibilities

• Implementation:
  • Evaluate project requests associated with field of expertise and/or systems supported.
  • Conduct current state assessments, requirements gathering and definition, future state design and application build activities.
  • Lead implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects.
  • Contribute to development of associated training curriculum/program, post implementation documentation and production support services.
  • Ensure systems design supports corporate policies and federal legislation, where applicable.
  • Work with customer departments to ensure solutions to complex business issues are an appropriate fit organization wide.
• Project Management:
  • Prepare detailed project plans.
  • Adhere to project schedules and timelines, completing projects on time and within budget.
  • Identify and escalate issues to appropriate sponsor group, steering committee or other governing body.
  • Facilitate change request process in relation to assigned projects.
  • Prepare supporting documentation and present initial project requests and change requests to leadership.
  • Provide weekly status updates on assigned projects.
  • Coordinate necessary support with IT and Materials Management counterparts.
• Maintenance, Support and Troubleshooting:
  • Monitor, acknowledge and resolve heat tickets as assigned.
  • Coordinate software and hardware repairs and version upgrades with customer departments and IT.
  • Develop and maintain documentation for system procedures.
• Production Support and Maintenance:
  • On call support, ensuring the integrity, integration and stability of production system.
  • Formulate system scope and objectives to develop or modify complex system designs.
  • Coordinate and document hardware and software support and upgrades.
  • Troubleshoot application, process and technical issues.
  • Support training of IS staff and end-users as needed.
  • Direct and coordinate communication regarding scheduled and unscheduled downtimes.
  • Stay current with new application functionality and enhancements.
• Project Assignments:
  • Design, develop and manage an implementation approach through standard project management tools.
  • Analyze user problems and recommend optimum resolution based on system capabilities and user’s needs.
  • Consult with department on enhancements to ensure integration within the existing environment.
  • Plan, direct, develop, and coordinate the detailed process flow, design, implementation, performance management, and documentation of software and hardware implementation.
  • Coordinate and manage systems monitoring and performance enhancement activities.
  • Provide application expertise during planning and design.
  • Mentor other technicians and assist with complex assignments.

Qualifications

• At least 1 year work related experience (Required)
• Understanding of project management methodology; Direct experience related to same or similar systems installed at Children's (Preferred)
• Four-year Bachelor's degree or equivalent experience (Preferred)
• Enterprise App Analysts supporting software must demonstrate competency in software used in their role.
• All training and testing must be successfully completed and passed within 90 days of employment.
• Continuing education requirements must be maintained for applications applicable to the role (Required)

Requirements

• Resolute Professional Billing Administrator Certification (Required)

Benefits

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure.
• Paid Parental Leave (up to 12 weeks).
• Caregiver Leave.
• Adoption and surrogacy reimbursement.