[Hiring] Engagement Delivery Senior Manager @Salesforce

Role Description

We are looking for an experienced Engagement Delivery Senior Manager to lead complex customer engagements and ensure successful delivery of strategic technology programs. This role is responsible for:

• Managing multiple engagements
• Driving delivery governance
• Ensuring customer satisfaction
• Overseeing financial performance
• Managing risk
• Aligning with executive stakeholders

The ideal candidate brings strong experience in Professional Services, consulting, or enterprise technology environments, with proven ability to:

• Lead cross-functional teams
• Manage complex programs and portfolios
• Navigate escalations
• Build trusted relationships with senior customer stakeholders

Strong leadership, business acumen, executive communication, financial management, and structured problem-solving skills are essential. Experience with cloud technologies and digital transformation is highly desirable. Experience working with large public-sector financial institutions or major government-owned banks is considered a strategic differentiator.

Certifications such as PMP, Agile/Scrum, ITIL, COBIT, or equivalent are considered a plus.

Qualifications

• Strong experience in Professional Services, consulting, or enterprise technology environments
• Proven ability to lead cross-functional teams
• Experience managing complex programs and portfolios
• Strong leadership and business acumen
• Executive communication skills
• Financial management skills
• Structured problem-solving skills
• Experience with cloud technologies and digital transformation
• Experience with large public-sector financial institutions or major government-owned banks
• Certifications such as PMP, Agile/Scrum, ITIL, COBIT, or equivalent (considered a plus)

Benefits

• Support for finding balance in all areas of life
• Resources to help you be your best
• AI agents to accelerate your impact

Company Description

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

When you join Salesforce, you’ll be limitless in all areas of your life. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.