[Hiring] Enablement Manager @Fello

Role Description

You will own GTM enablement across Sales and Customer Success: onboarding and ramp, ongoing skills programs, certifications, product enablement and rollout program management for new tools, plays, and increasingly, AI agents. This is a senior individual contributor role who wants to drive impact through their own craft and the strategic deployment of AI, rather than through managing a team. You run the function end to end and partner with our GTM AI team to produce content and automate delivery. You will build the system that makes the revenue team better every quarter.

• Own the enablement calendar, onboarding and ramp program, and certification cadence across Sales and Customer Success
• Run rollout program management for new tools, plays, process changes, and AI agent launches
• Partner with the GTM AI team to shift content production toward AI-produced assets and to automate program delivery
• Build enablement metrics: ramp time, competency and certification completion, play adoption, and correlation to rep performance
• Stabilize and level up in-flight enablement programs as you onboard into the role
• Create guides, playbooks, glossaries, FAQs, slide decks, interactive trainings, talk tracks and other resource/training materials to facilitate skill development and product enablement. You’ll need to build an AI-based system that allows for close to 15 product releases a month.
• Work closely with Sales and CS leadership and act as the translation layer between Product launches and what Sales/CS actually need to sell and support them.
• Plan and Execute an Annual GTM Kickoff

Qualifications

• 5 to 7 years of GTM enablement at a SaaS company, with hands-on program ownership, not solely content authoring
• You have stood up or scaled onboarding, ramp, and certification programs and are comfortable with rollout program management
• Experience enabling both Sales and Customer Success organizations
• Demonstrated record of deploying AI tools in a GTM enablement context (e.g., AI roleplay platforms, conversation intelligence, generative content workflows, manager coaching aids). Specific examples (problem, tool, adoption, and outcome) will be expected during interviews.
• Proven success as a true “player-coach,” equally comfortable with strategic planning and hands-on execution, including content creation, training and facilitation.
• Proficiency with scaling enablement programs using existing technology including CRM (Hubspot), LMS (Articulate Rise), content management (Confluence), internal communication (Google suite) and conversation intelligence tools (Gong)
• Strong measurement and data-driven mindset; ability to define KPIs, track enablement ROI, and use data to drive decision-making and continuous improvement

Benefits

• Attractive salary and benefits package.
• Fully remote work with flexible hours to promote work-life balance.
• Opportunities for career advancement and professional development.
• Comprehensive health, dental, and vision insurance plans.
• Generous PTO and paid holidays to recharge and relax.
• A supportive team environment that values innovation and collaboration.
• Opportunity to own a part of Fello and share in our success.
• Work on innovative products that leverage AI and advanced technologies.