[Hiring] EMR Market Specialist @Pennant Services

Role Description

The EMR Market Resource serves as a key liaison and trainer for Electronic Medical Record (EMR) systems across designated regional markets. This role is responsible for developing and delivering Pinnacle-specific training content, supporting new and existing staff, and ensuring optimal EMR utilization through ongoing education and coaching. The EMR Market Resource collaborates closely with clinical and business leaders to implement best practices, manage EMR-related projects, and drive continuous improvement in documentation and workflow efficiency.

Qualifications

• Bachelor’s degree in Health Informatics, Healthcare Administration, Nursing, Information Technology, or a related field (or equivalent experience).
• 3+ years of experience working with Electronic Medical Records (EMR) systems in a healthcare setting.
• Strong understanding of clinical workflows and healthcare operations.
• Experience in training, curriculum development, and coaching within clinical or business environments.
• Proven ability to manage projects, including rollouts, evaluations, and system integrations.
• Familiarity with EMR integrations and third-party vendor tools within healthcare marketplaces.
• Analytical mindset with experience in data consolidation, trend analysis, and identifying areas for improvement.
• Ability to travel within assigned regional markets and provide on-site support as needed. (30% travel)

Requirements

• Develop Pinnacle-specific EMR training content and curriculum tailored to regional needs.
• Assist with the training process for newly onboarded leaders.
• Facilitate training sessions at basecamps for clinical and business leadership.
• Deliver on-site training and support across facilities as needed.
• Coach staff on EMR best practices to enhance documentation quality and workflow.
• Create and implement Standard Operating Procedures (SOPs) and maintain thorough documentation of EMR-related processes.
• Support regional acquisitions and mergers by providing on-site EMR expertise during go-live events, ensuring smooth transitions and system adoption for new teams.
• Maintain strong relationships with Clinical Market Leaders, Clinical Directors, Executive Directors, and Business Office Managers.
• Serve as a trusted resource and advisor for EMR-related inquiries and initiatives.
• Own the success and report out on EMR utilization within their assigned region, ensuring consistent adoption and performance.
• Collaborate with clinical leadership to identify system gaps, inefficiencies, and opportunities for improvement.
• Support compliance efforts by assisting with SOX and other audit-related processes.
• Act as a subject matter expert for EMR functionality, troubleshooting, and optimization strategies.
• Consolidate clinical data and collaborate with the Clinical Informatics Representative to identify regional clinical trends and areas of opportunity for system and workflow improvement.
• Assist with auditing requests and data pulls for both business and clinical operations, ensuring accuracy and timely delivery of required information.
• Act as a regional advocate for EMR integrations implementation, and optimization of third-party marketplace vendor tools that enhance clinical and operational workflows.
• Design and implement evaluation tools for new residents.
• Lead rollout and adoption of clinical and financial projects across markets.
• Coordinate Pharmacy Connect initiatives to integrate EMR with local pharmacy systems.
• Manage eMAR backup processes and other EMR-related operational projects.

Benefits

• Empowered, autonomous leadership supported by centralized resources.
• A work-life balance that supports personal well-being.
• Full benefits package: medical, dental, vision, 401(k) with match.
• Generous PTO, holidays, and professional development.
• A culture built around our core values—CAPLICO:
• Customer Second
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Celebrate
• Ownership

Company Description

Pennant Services supports over 250 home health, hospice, senior living, and home care agencies across 17 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed.