[Hiring] Employer Solutions Systems and Process Manager @Lyra Health

Role Description

We are seeking a strategic, systems-minded problem solver to help shape how our go-to-market organization operates across process and technology. This role will serve as a key partner to the Director of Employer Solutions Technology & Architecture, working across Sales, Customer Success, Marketing, Finance, and Technology to:

• Understand current-state processes
• Identify opportunities for improvement
• Translate business needs into system requirements
• Design scalable future-state solutions
• Support cross-functional technology initiatives

The ideal candidate combines business process improvement, technology curiosity, systems thinking, and project management skills. They are comfortable moving from an ambiguous business problem to a clearly defined process and solution strategy.

Responsibilities

• Lead discovery, documentation, and improvement of complex end-to-end GTM processes, identifying pain points, root causes, unnecessary complexity, and opportunities for automation.
• Help design future-state business processes and translate business objectives into scalable system capabilities and solution requirements.
• Serve as a cross-functional systems integrator, evaluating how processes, platforms, data, and integrations work together across the GTM technology ecosystem.
• Partner with Salesforce, Gainsight, Marketing Technology, Enterprise Architecture, Engineering, Data, and other teams to develop cohesive solutions and understand tradeoffs and downstream impacts.
• Support and coordinate cross-functional technology initiatives such as CRM enhancements, CPQ improvements, workflow automation, system integrations, and customer lifecycle initiatives.
• Identify and prioritize opportunities to apply AI, automation, and emerging technologies to improve productivity, decision-making, and employee experiences.
• Develop clear process maps, capability requirements, solution documentation, and decision frameworks.
• Partner with Business Analysts and technical delivery teams to ensure detailed requirements and implementation decisions remain aligned to business outcomes.

Qualifications

• 5+ years of experience in business systems, solution architecture, business process improvement, GTM technology, systems integration, technology consulting, or a related discipline.
• Demonstrated experience analyzing and redesigning complex, cross-functional business processes.
• Strong understanding of enterprise SaaS platforms, system integrations, workflow automation, data flows, and systems architecture concepts.
• Experience working within the Salesforce ecosystem and familiarity with how CRM data models, automation, integrations, and adjacent GTM platforms work together.
• Experience leading complex technology implementations or transformation programs involving multiple business and technical teams.
• Ability to translate between business and technical audiences and constructively challenge both business requirements and proposed technical solutions.
• Curiosity about AI and emerging enterprise technology and how it can be applied to business problems.
• Strong problem-solving, facilitation, documentation, and communication skills.

Requirements

• $106,000 - $146,000 a year
• This role may also be eligible for discretionary bonuses.

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K with up to 3% matching
• Monthly tech allowance
• Well-being perks and activities, surprise swag, regular community celebration…and more!