[Hiring] EHRM Operations Support Analyst @Mind Computing

Role Description

Mind Computing is seeking a full-time, 100% remote EHRM Operations Support Analyst to support a project with the Department of Veterans Affairs (VA). The ideal candidate will provide operational support for VA EHRM integration services by:

• Monitoring HL7 interfaces
• Supporting production troubleshooting
• Coordinating interface testing
• Assisting with site go-lives and release activities

The candidate must reside within the continental US. Occasional off-hours availability is required around EHRM site go-lives and releases.

Responsibilities include:

• Monitoring HL7 message dashboards to identify, troubleshoot, and resolve interface issues.
• Supporting production troubleshooting calls and assisting with log-level analysis to identify root causes of integration issues.
• Participating in Interface System Testing (IST) sessions and supporting EHRM site go-lives and release activities.
• Assisting with release planning, readiness tracking, and operational support during deployments, including occasional off-hours support.
• Maintaining release documentation, test plans, incident logs, and operational documentation.
• Collaborating with development, architecture, and project teams to support system stability and issue resolution.
• Contributing to team objectives and taking on additional responsibilities as needed.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3-5 years of experience in production support, system operation, system monitoring, or healthcare data integrations.
• Working knowledge of HL7 messaging and healthcare integration workflows.
• Experience supporting production environments, monitoring tools, and troubleshooting live system issues.
• Experience supporting Oracle Health/Cerner EHRM implementations.
• Experience with Mirth Connect, MuleSoft, or similar integration platforms.
• Strong communication skills with the ability to collaborate effectively with technical teams and stakeholders.
• Strong analytical and organizational skills.

Requirements

• Familiarity with FHIR standards and healthcare interoperability.
• Prior government/federal experience.
• Experience supporting Department of Veterans Affairs (VA) or other federal healthcare programs.
• Ability to obtain a government clearance.

Benefits

• Medical/Dental/Vision
• 401k with Employer Match
• PTO + Federal Holidays
• Corporate Laptop
• Training Opportunities
• Remote Opportunity

Note: Selected candidates will be required to complete fingerprinting at a government facility and undergo a background check as part of the hiring process.

Mind Computing is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

At this time, we are unable to offer sponsorship.