[Hiring] EHR Integration Coordinator @Murj

Role Description

The EHR Integration Coordinator plays an integral role in supporting the team during implementations of Murj’s EHR integrations, along with helping to support Murj’s live integrations by triaging and resolving production support tickets. To accomplish these objectives, this position works closely with our Integration Specialists and Production Support Specialists to support ongoing integration projects and initiatives. This role also works closely with the software development and product teams to build a scalable technology and process that will support and elevate the growth of Murj.

In this role, you should be comfortable working independently, and taking the initiative to identify and address work needed but not necessarily assigned.

What You’ll Do

• Triage and/or resolve customer production support tickets for our live integrations.
• Coordinate testing of the integration solution during ongoing implementation projects; executing integration test plans.
• Assess customer requirements and document business integration workflow.
• Proactively work with customer and internal counterparts to remove any project blockers and keep projects on track for targeted delivery.
• Establish and maintain processes to manage scope over the project lifecycle.
• Create and maintain documentation pertaining to integration best practices and workflow recommendations.
• Build solid customer relationships with all stakeholders.

Qualifications

• 1-3 years healthcare integration experience.
• Strong analytical skills.
• Previous experience implementing both HL7 and FHIR/API integrations.
• Ability to communicate effectively with both technical & non-technical audiences.

Nice To Haves

• Experience working with interface engines.
• Familiarity with data formats from cardiac device manufacturers (e.g., Medtronic, Boston Scientific, Abbott, Biotronik).

What Success Looks Like (First 90 Days)

• Days 1-30: You have a firm grasp of the Murj platform and the specific nuances of cardiac monitor data. You’ve shadowed the Integration Specialists on at least three active implementations and have begun resolving basic production support tickets independently.
• Days 31-60: You are leading the testing phase for new integrations, executing test plans with minimal supervision. You’ve identified at least one area for documentation improvement and have updated our internal knowledge base accordingly.
• Days 61-90: You are fully resolving complex integration support tickets and implementing new EHR integrations from start to finish. You have established strong working relationships with both the Murj team and external customer stakeholders.

Location and Schedule

This is a remote-friendly position; however, the role requires core working hours of 8:00 AM – 5:00 PM Eastern Time to support our clinical customers and internal teams.

Travel expectations: 1-10%: Minimal to no travel; maybe a few meetings or events.