[Hiring] EHR Analyst @The Emily Program

Role Description

The EHR Analyst will be an integral member of the EHR team. They will provide ‘real time’ support to the Revenue Cycle Management (RCM) team and business staff, help work through claim and remittance technical issues, offer superior service and responsiveness to internal customers and work with vendors and members of the EHR team to facilitate fixes/solutions/enhancements to the billing system. They will assist with system upgrades and test scripts.

• Address billing discrepancies received from claim remittances.
• Handle billing production problem/issues resolution for all end users.
• Play a key/lead role in the overall billing support and optimization of the EHR system.
• Serve as the point of contact for all EHR billing corrections for the billing team.
• Responsible for maintaining a high level of customer satisfaction with end users.
• Provide reliable tracking mechanics for changes to the EHR system.
• Maintain accurate records of all billing changes made and results of inquiries via ticketing system.
• Assist EHR team members with researching functionality for new enhancements.
• Work with Training to update support and maintenance documentation.
• Provide key knowledge on the development and implementation of standardized, streamlined billing content.
• Participate in validation testing of new design/build and provide implementation support.
• Assist in the implementation, design, build, test, and maintenance of systems to support clinical and/or financial processes.
• Assist in EHR build requirements when needed.
• Contribute to tasks and projects as assigned by management as necessary to help in the development of application test strategies and plans.
• Effectively communicate the status of tasks/projects to management and ensure timely and quality delivery of all deliverables.

Qualifications

• Minimum two years’ experience with myAvatar, Sigmund, AURA, SmartCare, or with another EHR system strongly preferred.
• Willingness to learn and develop leadership skills.
• Must possess excellent written and verbal communication skills.
• Must be able to communicate effectively with billing staff and leadership.
• Ability to understand and interpret billing concepts/requirements.
• Knowledge of billing/CMS regulations/837i/837p loop and segments required.
• Knowledge of claim remittance codes/posting codes/service codes.
• Self-reliant individual with strong multitasking skills.
• Must have excellent follow-through and attention to detail.
• Ability to work under pressure and prioritize work appropriately in a changing environment.
• Bachelor Degree in Health Information Management preferred.

Competencies

• Strong attention to detail and commitment to quality.
• Solid interpersonal skills with the demonstrated ability to develop and maintain productive relationships.
• Demonstrate initiative and exercise good judgement (e.g., in starting tasks, asking questions, identifying, and discussing problems, ability to structure own work, stay on task).
• Ability to prioritize and adapt to changing priorities.
• Shows passion for our business, clients, and values.

Benefits

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield).
• Dental insurance (Delta Dental).
• Vision insurance (EyeMed).
• Short-term and long-term disability insurance.
• Company-paid life insurance.
• 401(k) plan available two months after start date.
• Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation.
• Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period.
• Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.