[Hiring] EDI & Reporting Coordinator @Assist World

Role Description

Due to significant growth, our client is looking for an experienced EDI & Reporting Coordinator to take ownership of their EDI processes, purchase orders, and customer reporting. This is an excellent opportunity for someone who is highly organised, technically confident, and enjoys troubleshooting operational issues.

You will be responsible for ensuring purchase orders flow correctly through the company's EDI systems, troubleshooting issues, and working closely with internal teams and the company's EDI provider. You will also support the preparation and maintenance of customer coffee reports, using Excel and potentially AI tools to improve and streamline reporting processes.

Key Responsibilities

• Manage and monitor purchase orders received through EDI
• Troubleshoot EDI and purchase order issues
• Investigate incorrect pricing, failed transactions, and other processing issues
• Work directly with SPS Commerce to resolve EDI issues
• Assist with setting up EDI connections for new retail customers
• Ensure orders successfully flow between customer and internal systems
• Maintain accurate records of EDI activity and purchase orders
• Prepare and update customer coffee reports
• Work with large datasets and spreadsheets to ensure reporting accuracy
• Identify opportunities to improve and automate reporting processes
• Work closely with internal operations, finance, and customer support teams
• Communicate effectively through email, phone, and Microsoft Teams
• Take ownership of issues and follow them through to resolution

Qualifications

• Previous experience working with EDI systems
• Experience processing and troubleshooting purchase orders
• Experience with SPS Commerce or a similar EDI provider
• Strong Excel skills
• Experience working with detailed reports and large datasets
• Strong attention to detail and accuracy
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and take ownership of tasks
• Strong written and spoken English
• Comfortable communicating with internal teams and external service providers
• Experience with Sage is highly desirable
• Familiarity with AI tools such as ChatGPT or Claude would be an advantage

Benefits

• $800 - $1,000 a month
• Hours: Part-time with potential to increase to full-time
• Working Hours: Aligned with US business hours

Company Description

Our client is a rapidly growing coffee roasting and manufacturing business supplying private-label coffee to major US retailers and businesses, including large convenience, restaurant, and retail chains.