[Hiring] EDI Production Support Analyst @Americanflat

Role Description

We’re looking for a detail-oriented IT EDI Production Support Analyst to join our team. In this role, you will make sure our electronic data exchanges run smoothly every day. You’ll work closely with both our internal teams and external trading partners to make sure orders, invoices, and shipments are processed correctly and on time. If you enjoy problem-solving, working with data, and improving business processes, this role is a great fit for you.

Key Responsibilities

• Monitor daily EDI transactions to ensure all orders, invoices, and shipment notices are sent and received correctly.
• Identify and resolve EDI or system integration errors quickly to avoid delays in order processing or fulfillment.
• Collaborate with internal teams (operations, logistics, accounting, and IT) and external trading partners to correct data issues.
• Maintain clear and accurate documentation for EDI processes, mappings, and issue resolutions.
• Analyze recurring EDI errors to find root causes and suggest improvements for smoother data flow.
• Support onboarding and testing of new trading partners, including validating EDI transaction sets (850, 856, 810, etc.).
• Ensure ERP system data (especially in NetSuite) syncs properly with EDI transactions.
• Stay current on retailer and marketplace EDI standards to keep all integrations compliant and efficient.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Supply Chain Management, or a related field.
• Working knowledge of EDI standards such as ANSI X12, EDIFACT, and XML/Flat File formats.
• Familiarity with key EDI document types including 850 (Purchase Order), 856 (Advance Ship Notice), 810 (Invoice), and 940/945 (Warehouse Orders/Shipments).
• Ability to read and interpret mapping specifications and troubleshoot translation errors.
• Experience with ERP system and EDI integrations is preferred.
• Previous experience supporting EDI implementations or partner onboarding.

What We’re Looking For in You

• Adaptable & Resourceful: You thrive in fast-paced environments and can pivot effectively when priorities shift.
• Collaborative Communicator: You work well across departments and with external partners.
• Analytical Thinker: You enjoy solving complex data and system challenges.
• Proactive & Detail-Oriented: You take ownership of your work and ensure accuracy at every step.

Benefits

• Paid Time Off (PTO): Vacation Days, Wellness Days, Bereavement Leave, U.S. Holidays / Floating Holidays (for international contractors).
• Work From Anywhere: Enjoy the flexibility of a remote-first environment.
• Collaborative Global Team: Work alongside a diverse and talented group of professionals.
• Culture of Growth & Innovation: Thrive in a dynamic, fast-paced culture that encourages creativity and development.
• Purpose-Driven Mission: Contribute to making stylish home décor accessible to everyone.
• Learning and Development Opportunities: Continuous professional growth and skill-building.