[Hiring] E-Commerce/Website Coordinator @Hunt St

Role Description

We are seeking an experienced E-Commerce & Website/Operations Coordinator to support the day-to-day management of our Shopify Plus online store and broader business operations during this expansion. This is a full-time remote role suited to someone who is highly organized, detail-oriented, and capable of taking genuine ownership of operational functions—not simply executing tasks. The successful candidate will help build and maintain SOPs, reduce founder dependency, and become a long-term contributor to the business.

Key Responsibilities

• Shopify & Website Management
  • Manage and maintain Shopify Plus operations across three brand storefronts
  • Upload and update products using bulk CSV files while following established naming and formatting conventions
  • Optimize product listings, SEO titles, and meta descriptions
  • Assist with website merchandising, collection structures, and overall site aesthetics
  • Ensure website content, pricing, and inventory information remain accurate and up to date
  • Support initiatives that improve the online customer shopping experience
• Xero & Finance Administration
  • Assist with Xero reconciliations, invoice entry, and expense coding
  • Perform weekly bank feed reconciliations
  • Follow up on outstanding supplier invoices and credits
• Email Marketing (Klaviyo)
  • Manage and support Klaviyo email campaigns and automation flows
  • Maintain subscriber lists, segments, and suppression lists
  • Update and improve existing email templates and automated flows
  • Support email marketing initiatives across all brands
• Loyalty & Rewards Program (Appstle)
  • Manage the Appstle loyalty and rewards program
  • Maintain tier structures, earning rules, redemption settings, and expiration configurations
  • Monitor daily loyalty activity and resolve member account issues
  • Prepare monthly loyalty performance reports
• Image Editing & Visual Quality
  • Apply Lightroom presets to product and lifestyle imagery for marketing use
  • Edit fashion product images using Photoroom or similar tools, including:
    • Background removal
    • AI-generated backgrounds
    • Color correction
  • Audit website imagery for consistency in:
    • Cropping
    • Backgrounds
    • Lighting
    • Visual presentation
  • Identify images requiring retouching or reshooting
• Operations & Administration
  • Handle e-commerce-related administration and reporting
  • Process supplier orders and coordinate through wholesale ordering portals
  • Manage supplier and customer communications
  • Triage and maintain inbox communications
  • Create and maintain SOPs within Notion
  • Reduce founder dependency through documentation and autonomous ownership of recurring tasks

Qualifications

• Minimum 3 years of Shopify experience (Shopify Plus strongly preferred)
• Experience managing Klaviyo campaigns and automation flows
• Working knowledge of Xero
• Experience with Australian GST and bank reconciliations preferred
• Experience with large-scale product uploads and CSV management
• Understanding of e-commerce SEO best practices
• Strong attention to detail
• Ability to work independently and manage multiple priorities
• Excellent written English communication skills
• Proactive, clear, and timely communication

Desirable Skills

• Fashion, lifestyle, or retail e-commerce experience
• Experience using Appstle Loyalty
• Experience with Photoroom, Pixelcut, Botika, Wearview, or similar image-editing tools
• Adobe Lightroom experience, including preset application and batch exports
• Familiarity with AI-generated imagery tools
• Experience using NuOrder or similar wholesale ordering platforms
• Experience using Notion for SOP documentation and project management

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)