[Hiring] E-Commerce Operations Specialist @LOJEL

Role Description

This role involves overseeing the e-commerce order fulfillment process and ensuring customer satisfaction through effective communication and problem-solving.

• Submit e-commerce orders prior to the cut-off time for shipping to our 3PL in Japan
• Oversee the order fulfillment and shipping process from order inception through delivery to our customer
• Manually update and maintain order status for each order using our tracking system
• Constant communication and problem-solving with our 3PL
• Monitor inventory accuracy between 3PL and WooCommerce
• Reconcile inventory receivals with 3PL as well as monthly inventory reports
• Forecast inventory stock and replenishment orders working along with our Logistics & Demand Planning Manager
• Ensure customers receive the order within the estimates and monitor delivery times in our tracking system
• Monitor sales, returns, inventory with the help of Metorik to comply with our objectives
• Handle all incoming customer requests for returns and approval of RMAs in coordination with the 3PL as well as any customer inquiries regarding product availability or questions

Qualifications

• Bachelor’s degree in Business Administration or related business and/or marketing fields
• 3+ years of working with an e-commerce platform plus a deep understanding of financial and business needs (within an FMCG environment would be advantageous)
• Additional experience in working with startup companies would be a plus
• Good technical knowledge on WooCommerce, Rakuten, Zendesk, WMS, Metorik, Excel, and WMS would be a plus
• Fluent written and verbal communication skills in Japanese and English

Requirements

• Quick learner with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to a variety of challenges
• A comprehensive understanding of logistics and 3PL systems
• Ability to conduct detailed procedures in a time-constrained environment
• Setting the direction and establishing a clear Scope of Work
• Liaise with internal and external stakeholders
• Excellent interpersonal and communication skills; mature and engaging personality
• Strong sense of time organization and urgency
• Able to work independently and within a team

Benefits

• 15-20 Annual Leave Days
• 5 Days of Sick Leave
• Additional leaves including birthday, maternity, paternity, dental, marriage, childcare & adoption leaves
• Remote working opportunity (12 days a quarter)
• Social Insurance settled in Japan’s Labour Law

Location

Yokohama

Department

Regional - Japan

Employment Type

Full-Time

Minimum Experience

Manager/Supervisor