[Hiring] E-Commerce Operations Analyst @Pipe17

Role Description

The E-commerce Operations Analyst is an entry-level position designed for recent graduates who are beginning their careers in technology and e-commerce. This role provides training and hands-on experience in supporting customers' onboarding, integrations, and operational processes. Analysts will work closely with Solution Architects and Support Engineers to learn how Pipe17 powers e-commerce operations. The goal is to prepare Analysts to grow into Solution Architect roles over time.

Key Responsibilities

• Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations.
• Support customers by answering basic operational or technical questions under supervision.
• Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot.
• Learn how to configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces.
• Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly.
• Help monitor sync errors, escalations, and customer-reported issues.
• Work with SAs to track project tasks and deadlines.
• Escalate technical issues to Solution Architects or Support Engineers with clear documentation.
• Contribute to knowledge base articles and internal process documentation.

Qualifications

• Basic understanding of APIs, data flows, or system integrations (no prior experience required, training provided).
• Familiarity with Excel/Google Sheets for data analysis.
• Curiosity about e-commerce platforms (Shopify, Amazon, etc.) and operational processes like order management and inventory.
• Strong communication (verbal and written).
• Detail-oriented with good organizational skills.
• Comfortable working in a fast-paced, collaborative environment.
• Eagerness to learn technical concepts and apply them.
• Proactive and resourceful. Willing to research and try solutions.
• Growth mindset. Open to feedback, coaching, and continuous improvement.
• Team player who enjoys problem-solving with others.
• High accountability. Takes ownership of tasks and follows through.

Company Description

Pipe17 is the AI-native Enterprise Order Operations Platform for brands and 3PLs. We replace the fragmented stack of iPaaS, middleware, and legacy OMS with one unified operational layer that manages orders, inventory, products, fulfillment, and exceptions across every channel and partner.

• With 300+ managed connectors, AI-powered workflows, and an industry-first MCP Server for agentic commerce, Pipe17 lets brands go live in weeks, scale into new channels in days, and run post-checkout operations without developer dependency or systems integrators.
• Our customers reduce operational costs by up to 85%, cut fulfillment errors by 99%, and launch new channels in days instead of months.
• Pipe17 is trusted by enterprise brands including Estée Lauder, Allbirds, e.l.f. Beauty, Made In Cookware, Wyze, Olly, Black Rifle Coffee Company, and Dude Wipes, as well as leading 3PLs including Ryder, FedEx, and Barrett Distribution.
• Pipe17 is a venture-funded software company headquartered in Seattle, WA with a significant presence in the San Francisco Bay Area.
• The company is backed by GLP Capital Partners, a leading investor in ecommerce logistics, and with Series A funding.