[Hiring] Dynamics 365 Functional Consultant @Migrant Help

Role Description

Part of the Technology team, the Dynamics 365 Functional Consultant is a new and exciting role at Migrant Help. You will be responsible for supporting the design, configuration, delivery and continuous improvement of Dynamics 365 and Power Platform solutions across the organisation. Working closely with business stakeholders, project colleagues, technical teams and third-party suppliers, you will translate business requirements into effective functional solutions that improve services, support users and align with organisational strategy and governance.

If you have demonstrable experience mapping business processes, with a strong understanding of Dynamics 365, and are looking for an exciting role that makes a difference, we’d love to hear from you!

Role Responsibilities

• Effective delivery of support and issue resolution, through quality knowledge of Microsoft D365 and the Power Platform products and services, with a particular focus on the CRM Customer Service module.
• Work with stakeholders to understand business needs and translate them into fit-for-purpose Dynamics 365 and Power Platform solutions.
• Support the full solution lifecycle, including requirements gathering, process mapping, functional design, configuration, testing, training, deployment and continuous improvement.
• Work with technical colleagues and third-party suppliers to support integrations and ensure functional requirements are clearly defined, understood and met.
• Contribute to the change approval board (CAB).
• Maintain strong knowledge of Dynamics 365 and Power Platform capabilities, recommending best practice use of standard functionality wherever possible.
• Champion continuous service improvements using a proactive and solution-oriented approach.
• Be up to date with future features and improvements to suggest changes where appropriate.
• Act as a subject matter expert for business users and colleagues, supporting knowledge sharing, training and adoption of Dynamics 365 and Power Platform solutions.

Qualifications

• Experience gathering and documenting requirements, mapping business processes, and translating needs into functional solutions.
• Strong understanding of Dynamics 365 and Power Platform configuration, workflows, forms, views, dashboards and security (Power Apps, Power Automate).
• Experience supporting user acceptance testing, training, release readiness and adoption.
• Excellent communication and interpersonal skills to build strong relationships across all levels, both internally and externally.
• Pays attention to detail, ensuring accuracy in configurations and customisations.

Requirements

• This post is subject to a Disclosure and Barring Service (DBS) check.
• This post is subject to Security Clearance therefore applicants must:
  • Be able to provide a valid passport e.g., 10 year full British passport, EU or non-EU Passport with indefinite leave to remain.
  • Be able to provide continuous UK address history for the previous 5 years.
  • Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

Benefits

• Our working week is 35 hours per week offering flexibility and work life balance.
• Enhanced family friendly provisions.
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave.
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme; Migrant Help pays 8% worth of employee salary into the pension scheme.

Company Description

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.

We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.