[Hiring] Dynamics 365 Customer Engineer @Accenture

Role Description

We are seeking a skilled and experienced Dynamics 365 Customer Engineer with expertise in Dynamics 365 Customer Engagement Power Platform and Dynamics CRM on premises. The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design, develop, deploy, optimize, and modernize business applications, integrations, automation, and AI power solutions. The role requires a strong focus on solution architecture, performance tuning, customization, troubleshooting, code review, governance, and application lifecycle management.

• Establish yourself as a trusted advisor with key stakeholders at assigned customers.
• Develop and execute on a service delivery plan leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success.
• Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers.
• Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed.
• Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers.

Qualifications

• General fluency in English.
• Effective communication skills to identify, engage, and interact with key stakeholders.
• Proficiency in delivering technical training.
• Consulting and customer-facing role experience.
• Excellent problem-solving and troubleshooting skills.
• Ability to work collaboratively in a team environment.
• Deep technical acumen with demonstrated ability to continuously learn and apply rapidly evolving AI, Copilot, agentic, and cloud application technologies.
• Experience with modern engineering and AI-assisted development practices.

Requirements

• Minimum 8 years of experience with Dynamics 365 Customer Engagement Online and Power Platform.
• Up-to-date product knowledge in Dynamics 365 Sales, Dynamics 365 Customer Service, and familiarity with other modules such as Dynamics 365 Field Service and Dynamics 365 Customer Insights - Journeys.
• Up-to-date knowledge on foundational technologies for Dynamics 365 and the Power Platform including Dataverse, Power Apps, Power Automate, and Power Platform admin center.
• Comfortable managing Dynamics 365 CE and Power Platform environments, including configuration, security, and overall system upkeep.
• Brings a track record of reviewing solution designs and calling out practical improvements to scalability, performance, and maintainability.
• Skilled at environment health assessments and making recommendations to improve stability.
• Strong troubleshooting skills to diagnose and resolve performance issues in Dynamics 365 CE environments, improving system responsiveness and reliability.
• Hands-on development and data integration across Dynamics 365 CE, including client-side scripting (TypeScript/JavaScript), server-side logic (Dataverse plugins in C#), and data integration tools.
• Working knowledge of Microsoft Copilot Studio and experience designing, configuring, extending, troubleshooting, and deploying enterprise agents integrated with Dynamics 365, Dataverse, Power Platform, and Microsoft 365.
• Understanding of agent architecture and extensibility, including instructions, knowledge and grounding, tools/actions, connectors, APIs, authentication, orchestration, and emerging integration patterns such as MCP.
• Enterprise level support and administration focused specifically with CRM infrastructure installation and configuration, CRM deployment configuration, CRM customization and configuration, CRM integration, and CRM performance and tuning optimization.

Benefits

• Market competitive suite of benefits including medical, dental, vision, and long-term disability coverage.
• 401(k) plan.
• Paid time off.