[Hiring] Dynamics 365 Consultant @Surgo PTY

Role Description

We are seeking an experienced and ambitious Dynamics 365 Consultant (Business Central) to join our team and play a key role in executing upon our growth plans within the digital transformation industry.

• Work with the Commercial Team in a pre-sales capacity to provide demos and quotations and assistance with proposals.
• Carry out project scoping as required and engage fully with the client to clearly define their wants and needs.
• Review client's relevant internal business processes to design and offer optimum solutions.
• Document the client's requirements to design appropriate solutions and produce accurate project plans for successful implementation.
• Implement solutions for the client and provide training and support during the implementation phase across the core Business Central solution, including:
  • Data migration
  • System testing
  • System configuration
• Take ownership of all tasks assigned, including liaising with clients as required.
• Collaborate with other Business Solutions team members to work towards successful project delivery for clients.
• Provide application support to clients via the Business Solutions Support Desk when required.
• Act as a point of technical escalation, providing support to the wider Business Solutions team on support tickets.
• Be available to provide support to the client during the implementation phase and respond in a timely manner to their queries and concerns.
• Maintain positive client engagement satisfaction throughout the entire life cycle of the engagement.
• Work with the company strategy in mind at all times.
• Take responsibility for one's own professional development through continuous learning to achieve any contractual or partnership accreditations or certifications.
• Collaborate with peers and other areas of the business to increase internal product and service knowledge.

Qualifications

• Seasoned Business Central Functional Consultant.
• Background in requirements gathering, design, implementation, and support of Business Central solutions for the UK SME market.
• Ability to take full ownership of all projects overseeing their successful delivery while remaining customer-facing.
• Assistance and insight to the Commercial Team to drive product adoption with clients and prospects.
• Building commercial awareness within teams.
• Thirst for learning and a passion for people.
• Ability to work collaboratively to leverage and develop knowledge, skills, and experience within the consultancy team.