[Hiring] DWS Ops Lead @5100 Kyndryl Solutions Private Limited

Role Description

Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver – you're a technology hero.

• Test and troubleshoot software upgrades, system images, and hardware deployments
• Tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support
• Showcase knowledge of popular operating systems and applications
• Collaborate with internal teams and alliance partners, such as Microsoft
• Recognize opportunities for modernization and automation
• Present innovative ideas to enhance the end-user experience and drive cost savings
• Ensure customer satisfaction by meeting XLA and SLA targets

Qualifications

• 5+ years of experience providing IT support
• Experience working in a customer-facing environment
• Strong communication skills including email, phone, and in-person

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related technical field (preferred)

Benefits

Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees, and support you and your family through the moments that matter – wherever you are in your life journey.

• Access to employee learning programs for certifications including Microsoft, Google, Amazon, Skillsoft, and more
• Company-wide volunteering and giving platform to donate, start fundraisers, and volunteer