[Hiring] Dutch speaking role as a Fraud Investigator @Mercier Consultancy

Role Description

Mercier Consultancy is currently offering an exciting opportunity for a Dutch and English Speaking Fraud Investigator based in Bulgaria. This role is ideal for Dutch-speaking professionals who have a keen eye for detail and a strong interest in fraud prevention and online security.

• Investigate fraud alerts from start to finish, focusing on the most urgent and high-risk cases.
• Review account activity, transaction history, and user behavior to identify suspicious patterns.
• Analyze cases carefully to determine what happened - whether it’s a customer error or a fraud attempt such as account takeover, identity theft, or other fraudulent activity.
• Document your findings clearly so cases are properly recorded and meet internal and regulatory standards.
• Escalate complex or high-risk cases to Senior Investigators when deeper investigation is required.
• Work toward team performance goals, including response times, productivity, and investigation quality.
• Play an important role in protecting customers and keeping digital financial services safe and trustworthy.

Qualifications

• Good understanding of common fraud types, such as Account Takeover (ATO), Identity Theft, and True Party Fraud.
• Strong analytical skills with the ability to identify unusual patterns or suspicious activity.
• Excellent written and verbal communication skills in Dutch, with fluency in English.
• High attention to detail and a natural curiosity when investigating issues.
• Ability to work effectively in a fast-paced, high-volume environment while staying organized and focused.

Benefits

• Fully paid training.
• Stable job and career development opportunities.
• Attractive salary.
• Additional health insurance.
• 50+ benefits and services to choose from.
• Positive international working environment.
• Support and learning.
• Employee referral bonuses.

Company Description

Living in Bulgaria offers an excellent quality of life, combining affordable living with modern conveniences and a rich cultural heritage. Whether you choose to live in the vibrant capital of Sofia, along the beautiful Black Sea coast, or in one of the country's charming smaller cities, you'll enjoy affordable housing, excellent restaurants, lively cafés, and easy access to mountains, beaches, and neighboring European destinations. Bulgaria's welcoming atmosphere, growing international business sector, and excellent work-life balance make it a fantastic place to live, work, and enjoy a rewarding international career.