[Hiring] DTS Population Health Systems Analyst II @Yale New Haven Health

Role Description

The System Analyst II researches, analyzes, and supports the application(s), related hardware, and how the broader ITS Systems will fit the needs of the Health System and/or specific department needs. Serves as the primary contact and expert for the application and related IT systems. The analyst works with department management and teams to build, install, and support the applications and understand systems requirements.

• Analyzes workflows and understands policies, procedures, and constraints of clinical or business operations.
• Coordinates all issues that arise during the project for their area with in-depth investigation and documentation of operational specifications and application functionality.
• Works with users to determine project needs, develop proposals, and recommend opportunities for technological and workflow improvement.
• Functions as the primary contact to support the implementation of new projects and upgrades.
• Troubleshoots problems and questions from end-users during training, go-live, and post go-live periods.
• Attention to detail is a critical skill for this position.
• Successful candidates have an interest in emerging technologies and enjoy working with people to identify how technology can effectively support business needs.

Qualifications

• Associates degree or equivalent experience required.
• Minimum 5 years experience in Healthcare and/or technology strongly preferred.
• A minimum of 2 to 3 years' experience as a Systems Analyst is required.
• Ability to analyze workflow to recommend and develop application solutions.
• Ability to research and interpret data, including reporting, preparing, and presenting data.
• Healthcare or Epic experience preferred.
• Strong organizational, problem-solving, and listening skills.
• Attention to detail, innovative thinking, and ability to inspire others required.
• Must possess a high level of customer service skills and participate as a strong, collaborative team player.
• Capable of taking a leadership role in managing end-user relationships.
• Working knowledge of Microsoft Office tools required.

Requirements

• Acts as a preceptor to junior employees.
• Seeks feedback from customers to identify improvement opportunities.
• Continuously works to improve the customer experience.
• Supports customer requests at all levels.
• Applies problem-solving techniques to get to the root cause of problems.
• Collects data to understand problems through direct observation.
• Surfaces problems actively as improvement opportunities.
• Takes accountability for problem-solving issues.
• Presents possible solutions to management when faced with a problem.
• Actively seeks collaboration across teams and stakeholders.
• Identifies potential opportunities to improve work or outcomes.
• Uses standard work and documents workflows to identify opportunities for continuous improvement.
• Suggests improvements to existing processes.
• Able to adapt plans in response to changing objectives.
• Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities.
• Seeks guidance in the face of ambiguity or uncertainty.
• Proactively adapts plans.

Physical Demand

• Travel to multiple YNHHS facilities is necessary.

YNHHS Requisition ID

• 177252