[Hiring] Donor Family Specialist @Gift of Hope Organ & Tissue Donor Network

Role Description

Responsible for developing and maintaining relationships with organ, tissue, and donor-in-spirit donor families following donation, including providing resources, updates and connection opportunities, along with identifying and remedying post-donation issues, cultivating readiness to share their stories and fortifying lifelong relationship with Gift of Hope.

• Advance Gift of Hope's mission, vision and core values
• Adhere to all policies and procedures
• Connect with organ, tissue, and donor-in-spirit donor families in assigned geographical areas
• Create, plan, and implement in-person Donor Family Services events
• Adaptable and thrives in a dynamic environment
• Analyze and use critical thinking to navigate situations
• Support donor families through response to their inquiries
• Manage difficult, potentially emotionally charged conversations
• Encourage & facilitate communication between donor family members and recipients
• Investigate and respond to donor family inquiries, compliments and complaints
• Monitor, maintain, support and interact with donor families through the virtual Donor Family Support Group
• Collaborate and cultivate relationships with internal and external partners
• Gather recipient information and encourage communication
• Enter clear and complete documentation for every interaction
• Build and run donor family reports as needed
• Access, interpret, and implement next steps from Donor Family Survey comments
• Generate original letters and letters from templates
• Adhere to organizational and departmental policies and procedures
• Other duties as assigned

Qualifications

• Bachelor’s degree in social services, allied healthcare, or a related field, or equivalent work experience
• 3-5 years’ experience in patient relations, social services, hospice, grief/bereavement, or a related field
• Comfort and confidence in the presence of emotional distress and death
• Bilingual a plus
• Strong organizational skills and attention to detail
• Effective oral and written communication skills
• Ability to display empathetic listening skills and problem-solving techniques
• Problem-solving skills

Requirements

• Ability to lift and move 30 pounds

Benefits

• Medical, dental, vision, disability and life insurance options for full-time employees
• Generous Paid Time Off (PTO) plan
• 403(b) retirement plan with company match
• Tuition Reimbursement up to the IRS-allowed maximum
• Personalized learning and educational development opportunities
• Monthly cell phone and internet stipends
• Paid Parental Leave
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
• Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP)
• Partnership with Critical Incident Stress Consultants (CISC)