[Hiring] Donation Support Services Coordinator @NFH

Role Description

At Network for Hope (NFH), we are dedicated to maximizing donation outcomes and ensuring that all potential organ, tissue, and eye donors and their families are offered the opportunity to give the gift of life with care and compassion. As a Donation Support Services Coordinator (DSSC), you'll be a key part of our 24/7 response team, serving as the first line of communication between hospitals, donor families, and clinical partners. You'll answer incoming calls from hospitals and healthcare partners, evaluate potential donor referrals, and help guide the donation process with precision and compassion. Your work will involve:

• Evaluating referrals for potential donors in real time.
• Communicating with donor families through the donation process by compassionately discussing tissue and eye donation opportunities, obtaining consent, and ensuring accurate documentation.
• Coordinating logistics for organ, tissue, and eye donations.
• Collaborating with clinical teams to support time-sensitive decision-making.
• Communicating with compassion, clarity, and precision.
• Documenting and tracking critical information in fast-paced environments.

Qualifications

• High School Diploma, or equivalent required.
• Associates degree, medical-related certification, or some post-secondary education strongly preferred.
• Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles are highly desirable.
• Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare.
• Medical Assistant, LPN, or similar preferred.

Requirements

• Excellent communication and critical thinking skills.
• Calm, collected, and detail-oriented—even in fast-paced moments.
• Some medical knowledge or background in healthcare, EMS, or a related field (preferred).
• Comfort working overnight shifts, weekends, and holidays as needed.
• A passion for serving others - even during life's most difficult moments.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• 401K.
• Life and disability insurance.
• Pet insurance discounts.
• Wellness programs like Calm.
• Education reimbursement.
• Flexible schedules.
• On-the-job training to support personal and professional growth.