[Hiring] Document Reference Administration Clerk @HRS Talent Solutions

Role Description

This full-time remote office administration job maintains online references for approved documents and the team that owns them. Customer service colleagues rely on those pointers when they answer questions, so accuracy matters more than filling a list quickly. You check titles, identifiers, and accessible links; you do not copy restricted files into a public area or decide which document is authoritative without its owner.

In a normal day:

• Review new approved source references assigned for indexing.
• Check a link, title, owner, and version against its source.
• Add a consistent entry to the online reference index.
• Flag an inaccessible or expired link for follow-up.
• Note whether a prior reference was superseded.
• Keep restricted records in their authorized location.
• Answer simple navigation questions about the index.
• Refer content or policy questions to the source owner.

Qualifications

• Customer service and office administration experience can be helpful.
• A beginner who follows a checklist carefully can learn this role.
• Enjoy making information easy to find.
• Comfortable stopping when a source is uncertain.

Requirements

• Confirm that the reference number identifies the right source.
• Open the online link with authorized access.
• Match the title and version to the source record.
• Record the responsible team, where supplied.
• Use the appropriate category and visibility level.
• Flag a broken link without duplicating restricted content.

Benefits

• Training on naming conventions, permission boundaries, and approved online repositories.
• Sample records and review feedback provided by the company.

Company Description

The index can contain the permitted title, owner, and source location without reproducing the record itself. A good index can save a team repeated searching, but its trust depends on careful entries.