[Hiring] Document Management and Archiving Support Analyst @Highmark Health

Role Description

The Associate Technical Analyst is responsible for the operational support, maintenance, enhancement, and troubleshooting of enterprise content management and information governance applications. This role supports critical business and clinical systems, including:

• Document imaging
• Records management
• Workflow automation
• Patient safety reporting
• Healthcare integration platforms

Working closely with business stakeholders, vendors, infrastructure teams, and application support teams, the analyst helps ensure:

• System stability
• Performance
• Data integrity
• Regulatory compliance

Under the guidance of senior team members, the Associate Technical Analyst provides day-to-day support for applications such as Sovera, Datacap, RLDatix (RL6), Corepoint, and related technologies. Responsibilities include:

• Monitoring and resolving technical issues
• Supporting system upgrades and implementations
• Participating in testing and validation activities
• Maintaining technical documentation
• Supporting integrations and data workflows
• Contributing to continuous improvement initiatives

This role also supports enterprise application archiving and information lifecycle management efforts by assisting with the migration and retention of documents and records from legacy applications into the organization's strategic document management platform, Sovera. Responsibilities include:

• Data validation
• Document and metadata mapping
• Testing
• Ensuring compliance with retention requirements

The ideal candidate possesses strong analytical, problem-solving, and customer service skills, along with the ability to collaborate effectively across technical and business teams in a complex healthcare environment.

Qualifications

• Information Systems or Technology (Required)
• Lean/Six Sigma (Preferred)
• Health Insurance or Healthcare Industry (Preferred)

Requirements

• Basic Analytical Skills
• Basic Problem-Solving
• Basic Communication Skills
• Technical troubleshooting and problem-solving (Preferred)
• Analytical and critical thinking skills (Preferred)
• Written and verbal communication (Preferred)
• Documentation and process management (Preferred)
• Data analysis and reporting (Preferred)
• Customer service and user support (Preferred)
• Team collaboration and relationship building (Preferred)
• Testing and quality assurance fundamentals (Preferred)

Education

• Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree (Required)
• Master's degree in Business Administration, Business Management, Information Systems or related field (Preferred)

Licenses or Certifications

• None (Required)
• Information Technology Infrastructure Library (ITIL) (Preferred)
• The Open Framework Group (TOGAF) (Preferred)
• Six Sigma (Preferred)
• Project Management Professional (PMP) (Preferred)

Travel Requirement

• 25% - 50%

Physical, Mental Demands and Working Conditions

• Position Type: Office- or Remote-based
• Teaches / trains others: Occasionally
• Travel from the office to various work sites or from site-to-site: Frequently
• Works primarily out-of-the office selling products/services (sales employees): Never
• Physical work site required: No
• Lifting: up to 10 pounds: Constantly
• Lifting: 10 to 25 pounds: Occasionally
• Lifting: 25 to 50 pounds: Rarely