[Hiring] Document Coordinator @Perdoceo Education Corporation

Role Description

The Document Coordinator is responsible for collection, organization and monitoring required documentation which comprise an academic file as well as distribution of such information and documentation in alignment with standard operating procedures. The Document Coordinator is responsible for adhering to all University policies and procedures necessary for compliance with external standards as set by accrediting and licensing organizations, state and federal agencies, and other regulatory entities. Provides support to customers, both internally and externally, in a professional and timely manner that supports achievement of the University's goals and objectives.

Duties & Responsibilities

• Review student records and information, ensuring adherence to all University policies and procedures outlined by the course catalog, student handbook, and standard operating procedures.
• Understand and comply with the Family Rights and Privacy Act and other applicable laws and regulations to ensure the integrity of student records related to the department.
• Data entry of student records and information.
• Maintain and archive academic files and records; including control, collection, organization, documentation, evaluation, and monitoring of academic files for students in accordance to deadlines.
• Provide outstanding internal and external customer service by responding to all inquiries in a timely manner and maintaining availability for student questions during designated department hours.

Student Status Change & Assorted Process -- Team

• Process a broad range of student records processes as initiated by the University such as: school grade changes, monitoring attendance, military portals, and course building in CampusVue.
• Process a broad range of student driven requests for processing such as: loan deferments, student directory changes, transcript requests, grade reports, diplomas, and enrollment verifications.
• Prepare data and monitor this data on a broad range of student records information such as: graduation, registration, term honors, and incomplete reports.

Student Transcript & Record Review -- Team

• Retrieve transcripts to complete student files for degree verification which includes performing outbound calls to schools and students.
• Resolve student inquiries through inbound phone calls and live chat with students.
• Verify document validity and legitimacy.
• Data entry of student records and information.
• Specific additional functions may include academic evaluation of eligibility for specified grants and scholarships offered by the campus.

Knowledge, Skills & Competencies

• Basic computer skills -- experience with Microsoft (WORD, Excel, Outlook) preferred.
• Possesses excellent verbal communication skills and good written communication skills.
• Persistence combined with a positive attitude and approach to work and others.
• Mature, positive and collaborative interpersonal skills.
• Learn to effectively utilize all applicable school systems, databases, and tools effectively.
• Ability to prioritize competing demands and work within strict deadlines.
• Interact with other departments through a variety of means.
• Organizational and time management skills.

Qualifications

• High School diploma or its equivalent required.
• Entry level administrative experience.
• Associate Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) preferred.
• Administrative or Education Industry experience preferred.