[Hiring] Document Centre Specialist @CMS Law

Role Description

We are looking for a Document Centre Specialist to join our Document Centre team. This is a fully remote role with opportunities to develop your professional experience. This role is available on a fixed-term basis for a duration of 15 months.

• Responsible for accurate and timely document preparation according to established templates, brand guidelines and production best practices.
• Serve as a key client interface for CMS’s Document Centre services.
• Keen to be flexible and in possession of excellent MS Office skills.
• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• At least 3 years' experience working within the document production field.
• Excellent communicator and able to build effective client relationships based on trust, flexibility and a professional approach.
• Develop and maintain relationships with team and key stakeholders.
• Ongoing personal development both soft and hard skill, plan for development where needed.
• Cover for workflow.
• Liaise effectively with Document Centre Managers as required.
• Reports to: Shift Team Lead
• Hours of work: 09:00 – 17:00
• Location: Homeworker

Qualifications

• Excellent MS Office skills, including Word, PowerPoint and Excel.
• Ability to multi-task and oversee multiple projects at any given time.
• Ability to perform accurately under time pressures and constraints.
• Show initiative and good judgment; able to work independently.
• Ability to concentrate in an environment of multiple demands and distractions.
• Maintains exemplary attention to detail and a personal commitment to consistently producing high quality work.
• Ability to maintain confidential information and work in a fast-paced, dynamic and creative environment.
• Engender a culture of professionalism, superior customer service, and accountability within the team.
• Able to work effectively with colleagues of all levels in an organisation.
• Seeks and responds positively to all forms of feedback.
• Strongly self-motivated; adopts a 'can do' approach; takes pride in work and the larger organisation.
• Demonstrates high level of personal and professional integrity.
• Develop an in-depth knowledge of the firm's branding guidelines.
• Motivation to continually improve core software skills.
• Excellent accuracy and close attention to detail.
• Approachable, works well as a team and shares best practice.
• Flexible and adaptable; willing to change shifts/work overtime as required.
• Positive with a can do attitude; willing to problem solve where needed.
• Dependable and willing to go the extra mile where needed.
• Self-motivated to ensure skills and technology familiarity are kept up to date.
• At least 3 years' previous document production experience in a professional service environment.
• Prior experience in a legal production environment with workflow management is an advantage.
• Excellent working knowledge of document production practices and technologies.
• Advanced technical knowledge.

Benefits

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.